Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and manage customer support from scratch while solving complex problems.
- Company: Caribou is revolutionising international tax for businesses of all sizes.
- Benefits: Enjoy generous EMI options, a book subsidy, pension, health insurance, and custom WFH setup.
- Why this job: Join a dynamic team making a real impact in the fintech space with growth opportunities.
- Qualifications: 1+ year in fintech or B2B support, strong communication skills, and a desire for growth.
- Other info: Work closely with the Head of Tax and learn everything about international tax.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Caribou: International tax is a rigged system. Tax rules get ever more complicated, compliance gets more expensive, and the Big Four controls the expertise. They charge fees that only giant companies can afford, while smaller businesses are left flying blind. Caribou is a tax platform designed to make international tax accessible to every global business. We're fixing Transfer Pricing first, where one million businesses are in need, but only ten thousand experts exist. Our backers include Y Combinator, Accel, Lakestar and angel investors who were founders or executives of leading companies in London and San Francisco.
About the Role: We're looking for a dynamic and proactive customer operations specialist to build our support function from the ground up. This role is perfect for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve our product. You're a clear communicator who thinks from first principles and enjoys working in new and creative ways. You value speed, accuracy, and meaningful impact, and you've made significant contributions in your previous roles. You're confident working independently but know when to collaborate to keep projects moving.
In this role, you will:
- Utilize critical thinking skills to diagnose complex problems and formulate plans to solve them
- Work directly with the Head of Tax on documentation, escalations, product updates, and communication with others to aid our customers
- Be taught everything you need to know about international tax and transfer pricing
- Be responsible for planning and refining the customer journey from start to finish
- Help Caribou scale effectively by handling support requests over email and chat
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Caribou platform inside and out to maximize effectiveness with our customers and internal teams
Requirements for the role:
- Minimum 1 year of experience in a fintech or B2B support or customer role
- Desire for ownership and growth in role over time
- Excellent verbal and written communication skills
- The ability to give and receive critical feedback
- Ability to juggle multiple tasks through effective time management and prioritization
Perks & Benefits (for UK-based full-time employees):
- Generous EMI options
- 100% book subsidy
- Pension
- Health Insurance
- Custom WFH equipment setup
Customer Operations Manager employer: Caribou
Contact Detail:
Caribou Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with Caribou's mission and values. Understanding their approach to making international tax accessible will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in customer operations or support roles. Think of specific examples where you've made a significant impact, as this will showcase your ability to contribute to building their support function.
✨Tip Number 3
Brush up on your critical thinking skills. Be ready to tackle hypothetical scenarios related to customer issues, as this role requires diagnosing complex problems and formulating effective solutions.
✨Tip Number 4
Showcase your communication skills by preparing questions for the interview. Engaging with the interviewer about the customer journey and how you can enhance it will highlight your proactive approach and passion for helping people.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Operations Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer operations, particularly in fintech or B2B environments. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to Caribou's mission. Mention your proactive approach and any previous successes in similar roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caribou
✨Show Your Customer-Centric Mindset
Demonstrate your passion for helping customers by sharing specific examples from your past experiences. Highlight how you’ve gone above and beyond to ensure customer satisfaction, as this role requires a strong focus on the customer journey.
✨Communicate Clearly and Confidently
As a Customer Operations Manager, clear communication is key. Practice articulating your thoughts and ideas succinctly. Be prepared to discuss how you would handle complex customer issues and provide solutions in a straightforward manner.
✨Emphasise Your Problem-Solving Skills
Prepare to showcase your critical thinking abilities. Think of examples where you've diagnosed problems and implemented effective solutions. This will demonstrate your capability to tackle the challenges that come with the role.
✨Express Your Willingness to Learn
Since the role involves learning about international tax and transfer pricing, convey your eagerness to grow and adapt. Share instances where you’ve successfully learned new skills or knowledge quickly, showing that you’re ready to take on this challenge.
