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- Tasks: Engage with customers, process foreign exchange transactions, and provide travel money advice.
- Company: Travelex is a leading foreign exchange provider with a trusted brand since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus.
- Why this job: Join a vibrant team, help customers travel better, and grow your career in a dynamic environment.
- Qualifications: Great communication skills and a desire to succeed are essential; travel between locations required.
- Other info: Permanent or fixed-term contract available, with 25 days holiday and pension options.
Dual Site Tesco Travel Money Advisor – Tesco Musselburgh & Tesco Dalkeith – 30 hours
Job Type: Permanent or Fixed Term Contract
Hours per week: 30
Salary: £13 per hour + Monthly Bonus
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday across two locations Tesco Musselburgh and Tesco Dalkeith.
Benefits:
- A wide range of insurances such as Private Medical, Dental and Critical Illness.
- Discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX request and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
What do I need to have?
- Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
- Means to travel between the two locations.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tesco Travel Money Advisor – Musselburgh employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Advisor – Musselburgh
✨Tip Number 1
Familiarise yourself with the foreign exchange market and the specific services offered by Travelex. Understanding the products you’ll be advising on will help you engage confidently with customers and position yourself as a knowledgeable advisor.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you’ve successfully built relationships in previous roles. Think of examples where you’ve listened to customer needs and provided tailored solutions, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Be ready to demonstrate your flexibility and adaptability. Since the role involves working across two locations and various shifts, share experiences that highlight your ability to manage changing schedules and environments effectively.
✨Tip Number 4
Research Tesco and Travelex’s values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in becoming part of their team.
We think you need these skills to ace Tesco Travel Money Advisor – Musselburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and foreign exchange. Emphasise any roles where you've built relationships with customers, as this is key for the Travel Money Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can bring that experience to Travelex.
Highlight Flexibility: Since the role requires flexibility in working hours across two locations, make sure to mention your availability and willingness to work varied shifts. This shows you're a good fit for the job's requirements.
Showcase Communication Skills: As a great communicator, provide examples of how you've effectively communicated with customers or colleagues. This could include resolving issues, providing advice, or simply building rapport with clients.
How to prepare for a job interview at Travelex
✨Show Your Communication Skills
As a Travel Money Advisor, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and listen actively during the interview to demonstrate your ability to build relationships.
✨Demonstrate Your Customer Service Passion
Highlight your desire to provide exemplary service. Share examples from your past experiences where you went above and beyond for a customer, showing that you genuinely care about their needs.
✨Familiarise Yourself with Foreign Exchange
Brush up on basic foreign exchange concepts and Travelex's products. Being knowledgeable will not only impress your interviewers but also show your enthusiasm for the role and the company.
✨Prepare for Flexibility Questions
Since the role requires working across two locations and various shifts, be ready to discuss your availability and flexibility. Think of examples where you've successfully adapted to changing schedules or environments.
