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- Tasks: Be the friendly face of our residential development, assisting residents and guests daily.
- Company: Join a vibrant London-based residential community focused on exceptional service.
- Benefits: Enjoy competitive pay, holiday pay, and a supportive work environment.
- Why this job: Perfect for those who love interacting with people and ensuring a welcoming atmosphere.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work Monday to Friday, with a focus on maintaining safety and cleanliness.
We are looking for an Afternoon Concierge to work within a residential development in London. You will be responsible for delivering the highest levels of customer service to all residents, guests, and external contractors, serving as the first and primary point of contact for all queries.
Your key day-to-day duties will include:
- Being stationed at the front of the building
- Handling enquiries
- Opening the door
- Conducting security patrols
- Ensuring that the communal areas are kept clean and tidy at all times
The Afternoon Concierge should have significant experience gained within a similar role, previous experience of delivering excellent customer service, excellent written and verbal communication skills, and a good understanding of Health and Safety processes.
Afternoon Concierge employer: Claibon Recruitment
Contact Detail:
Claibon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Afternoon Concierge
✨Tip Number 1
Familiarise yourself with the specific residential development where you'll be working. Understanding its layout, facilities, and community can help you answer queries more effectively and show your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a concierge. Role-playing these situations with a friend can help you respond confidently and professionally during the interview.
✨Tip Number 3
Research health and safety regulations relevant to residential buildings. Being knowledgeable about these processes will not only impress your interviewers but also demonstrate your proactive approach to ensuring resident safety.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about team dynamics or specific challenges faced by the concierge team can show your enthusiasm and readiness to contribute.
We think you need these skills to ace Afternoon Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles similar to a concierge. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in handling enquiries, conducting security patrols, and maintaining cleanliness in communal areas. Show enthusiasm for the role and how you can contribute to the residential development.
Highlight Health and Safety Knowledge: Since the role requires an understanding of Health and Safety processes, include any relevant training or certifications you have. This will show that you are prepared to maintain a safe environment for residents and guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a concierge role.
How to prepare for a job interview at Claibon Recruitment
✨Showcase Your Customer Service Skills
As an Afternoon Concierge, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your communication skills and problem-solving abilities.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety processes is key for this role. Brush up on relevant regulations and be ready to discuss how you would ensure the safety of residents and guests in your daily duties.
✨Demonstrate Your Attention to Detail
Since you'll be responsible for maintaining communal areas, highlight your attention to detail during the interview. Share instances where your diligence made a positive impact in previous roles, ensuring cleanliness and organisation.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the residential development and its community. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
