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- Tasks: Assist customers via phone and email, managing inquiries and claims.
- Company: Join Morgan McKinley, a reputable company in East Grinstead.
- Benefits: Enjoy a competitive salary of £29-31K and excellent company perks.
- Why this job: Gain valuable experience in customer service with full training provided.
- Qualifications: Fluency in French or Spanish and some customer service experience preferred.
- Other info: Flexible shift work, including weekends, in a supportive team environment.
The predicted salary is between 23200 - 24800 £ per year.
Morgan McKinley is looking for French or Spanish speakers for a great Customer Services type role. Full training is provided. The French or Spanish speaking Customer Service support job opportunities to start ASAP and will be working for a great company based in East Grinstead, West Sussex.
Hours: 35 hours a week - Shift work including some weekends
Salary: £29-31K + excellent company benefits
Location: Office based - East Grinstead, West Sussex
Customer Service duties:
- Manage all incoming and outgoing customer telephone calls and emails
- Maintain a clear and complete record of each assistance case and follow through on all cases to completion.
- Checking of customer records, notes and invoices
- Advise customers and answer queries regarding their claims
Skills & Experience:
- Ideally have some Customer Service skills and experience
- High level of organisation required
- Excellent verbal and written communication skills.
- Fluent in French or Spanish
Customer Services Assistant (French / Spanish speakers) employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (French / Spanish speakers)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your language skills, especially in a customer service context. Practice responding to customer queries in French or Spanish to show your fluency and confidence.
✨Tip Number 3
Research the company and its values. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare some questions to ask during the interview about the team dynamics and training process. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Services Assistant (French / Spanish speakers)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Customer Services Assistant position. Pay attention to the need for fluency in French or Spanish and the customer service skills mentioned.
Tailor Your CV: Highlight any relevant customer service experience you have, especially if it involves handling calls or emails. Make sure to emphasise your language skills in French or Spanish, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in French or Spanish. Mention why you are interested in working for Morgan McKinley and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Brush Up on Your Language Skills
Since the role requires fluency in French or Spanish, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency during the conversation, as this will be a key factor in your success.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations and how you would handle them. Prepare examples from your past experiences that showcase your problem-solving skills and ability to manage customer queries effectively.
✨Research the Company
Take some time to learn about the company and its values. Understanding their mission and what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This shows your interest in the role and helps you determine if the company is the right fit for you.
