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- Tasks: Manage day-to-day operations of a supported accommodation service for vulnerable residents.
- Company: Join Diamond Blaque Group, a top public sector provider committed to equality and community support.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and flexible working arrangements.
- Why this job: Make a real difference in people's lives while developing your management skills in a rewarding role.
- Qualifications: GCSEs in English and Maths, relevant experience, and strong communication skills required.
- Other info: Enhanced DBS check and references are mandatory; we value co-production and user involvement.
The predicted salary is between 28800 - 43200 £ per year.
Our local government clients are recruiting a Deputy Manager for the Accommodation Service to oversee the smooth day-to-day management of an award-winning supported accommodation service, providing high-quality accommodation to residents facing multiple disadvantages. You will empower your team to deliver intensive, trauma-informed interventions in housing, health, wellbeing, and employment, aiming to achieve positive outcomes and facilitate transitions to independent living.
Responsibility
- To create, review and manage workable staff rotas that ensure the provision of a 24/7 service at sites.
- To provide advice and assistance to project workers in day-to-day case work to ensure they are undertaking high-quality casework within timescales, model and share good practice in move-on planning, relational support approaches, incident handling, risk management and trauma-informed practice.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- Relevant professional level qualification or previous experience in a similar role.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Knowledge, Qualifications, Skills and Experience
- Experience needed in managing a staff team, managing clients with complex needs such as mental health and substance misuse, as well as working with them.
- Personal experience or understanding of the issues affecting vulnerable homeless people or those at risk of homelessness.
- Day-to-day management and supervision of staff or volunteers, or demonstrable willingness and capacity to develop management skills.
- Ability to competently assess and manage risk appropriately.
- An ability to work proactively and respectfully to reduce distress and conflict whilst maintaining boundaries and consistency in complex and challenging situations.
- The ability to quickly understand numerical information and carry out financial tasks accurately, e.g., reconciliation of petty cash, understanding rent and service charge statements.
- Understanding of the importance of health and safety, fire safety, and a willingness and ability to carry out health and safety tasks regularly and reliably.
- Participate in self-learning and team-based development opportunities to continually inform practice.
- Knowledge and commitment to co-production and service user involvement in the design and operation of services.
- Excellent written and spoken English, with the ability to communicate effectively using telephone, face-to-face, written, and electronic methods.
- Knowledge and experience of using IT (Microsoft Word, Outlook, Excel).
Essential Compliance Requirements
- 3 Years References
- Enhanced DBS & barred list check
- Proof of Qualifications
- A pre-engagement screening is mandatory for this role.
Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.
Deputy Manager - Accommodation Service employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Accommodation Service
✨Tip Number 1
Familiarise yourself with trauma-informed care principles. Understanding how to support individuals facing multiple disadvantages will not only enhance your knowledge but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the accommodation and social care sectors. Attend relevant workshops or seminars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your management skills by discussing specific examples of how you've successfully led teams in challenging environments. Prepare anecdotes that highlight your ability to manage staff and handle complex situations effectively.
✨Tip Number 4
Research the local government clients and their specific needs regarding accommodation services. Tailoring your understanding of their challenges and how you can contribute to solutions will set you apart from other candidates.
We think you need these skills to ace Deputy Manager - Accommodation Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and working with vulnerable populations. Emphasise any specific qualifications or training that align with the job description, such as trauma-informed practice or risk management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals facing disadvantages. Share specific examples of how you've empowered teams or managed complex cases in previous roles, demonstrating your understanding of the challenges faced by residents.
Highlight Relevant Skills: Clearly outline your skills in Microsoft Office and any CRM systems you’ve used. Mention your ability to manage finances accurately, as this is crucial for the role. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. Ensure that your written communication reflects the excellent English skills required for the position, as this will make a strong impression on the hiring team.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be overseeing a team. Be prepared to discuss your previous management experiences, particularly how you've empowered teams and handled complex situations. Share specific examples that highlight your leadership style and ability to motivate others.
✨Demonstrate Understanding of Vulnerable Populations
Given the nature of the role, it's crucial to show your understanding of the challenges faced by vulnerable individuals. Prepare to discuss any personal experiences or insights you have regarding homelessness, mental health, or substance misuse, and how these inform your approach to support.
✨Highlight Your Problem-Solving Abilities
The role requires managing complex needs and risks. Be ready to provide examples of how you've successfully navigated challenging situations in the past. Discuss your approach to risk management and how you ensure safety while maintaining supportive relationships.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios related to casework and staff management. Think through potential situations you might face in this role and how you would handle them. This will demonstrate your readiness to take on the responsibilities of the position.
