Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer incidents remotely, ensuring high-quality support and efficient incident management.
- Company: Join Canon UK, a leader in imaging solutions, committed to growth and sustainability.
- Benefits: Enjoy discounts, gym memberships, generous pension, and opportunities for professional development.
- Why this job: Be part of an inclusive culture that values your contributions and encourages personal growth.
- Qualifications: BTEC level 3 in IT or relevant experience; customer-facing skills and tech interests are essential.
- Other info: Hybrid role based in Birmingham with a focus on teamwork and knowledge sharing.
The predicted salary is between 28800 - 43200 £ per year.
Canon UK is looking for talented people to join us at an exciting time for our business, as we enter a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
Remotely resolve customer incidents relating to Canon hardware and application software, specifically:
- Maximise the remote resolution on hardware and application software incidents, ensuring that SLAs & remote connection targets are achieved
- Add and maintain knowledge articles in Canon knowledge base
- Ensure a high level of customer support
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
Benefits include:
- UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Other benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans (Travel), charity volunteer days.
What we ask
- Manage incidents and effectively communicate with customers and internal key stakeholders ensuring data is accurate and maintained
- Ensure the efficient and prompt handling of all incidents to minimize impact upon service quality, resolution costs, and to achieve SLAs
- Manage and prioritize assigned incidents by customer entitlement
- Add and maintain knowledge articles in our knowledge base, including proactively ensuring two-way feedback from Field Service to improve remote resolution
- Develop and maintain appropriate technical skills
- Identify and promote opportunities for process, tooling, work practice improvements, and customer service experience
- Proactively maintain hardware and software service stability, e.g., updating firmware and software to latest levels
- Respond to customer alerts generated by monitoring software
- Investigate & resolve underlying issues causing device drop-offs or toner stock level mismatches
- Provide guidance & liaise with Customer IT teams to resolve technical connectivity issues
You will need
- BTEC level 3 or above in IT or related discipline / or IT-related work experience
- Experience of working in a customer-facing capacity
- ‘Techy’ hobbies / interests demonstrating a keen interest in IT
CUK Resolution Agent (Hybrid Role) employer: Canon
Contact Detail:
Canon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUK Resolution Agent (Hybrid Role)
✨Tip Number 1
Familiarise yourself with Canon's products and services. Understanding their hardware and software will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves managing incidents and communicating with customers, showcasing your ability to handle customer queries effectively can set you apart.
✨Tip Number 3
Highlight any relevant technical skills or experiences you have. If you've worked with IT support or have a background in troubleshooting, make sure to mention these during your discussions.
✨Tip Number 4
Network with current or former Canon employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace CUK Resolution Agent (Hybrid Role)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CUK Resolution Agent role. Emphasise any customer service experience and technical skills, particularly in IT.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Canon. Mention specific examples of how you've resolved customer issues in the past and your passion for technology.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your BTEC level 3 in IT or any related work experience. This will demonstrate that you meet the educational requirements for the role.
Showcase Your Technical Skills: In your application, include any technical skills or hobbies that relate to IT. This could be anything from troubleshooting software issues to maintaining hardware, which is crucial for the role.
How to prepare for a job interview at Canon
✨Show Your Technical Skills
Make sure to highlight your technical skills and any relevant IT qualifications during the interview. Be prepared to discuss your experience with Canon hardware and application software, as well as any troubleshooting you've done in the past.
✨Demonstrate Customer Service Experience
Since this role involves managing customer incidents, it's crucial to showcase your customer service experience. Share specific examples of how you've effectively communicated with customers and resolved their issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential incidents you might encounter in this role and how you would handle them, focusing on maintaining service quality and achieving SLAs.
✨Research Canon's Values
Familiarise yourself with Canon's commitment to sustainability and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to their vision of creating a positive work environment.
