At a Glance
- Tasks: Lead the performance and growth of a national EV charging network.
- Company: Join a fast-scaling EV charging provider committed to net zero in the UK.
- Benefits: Enjoy a full-time role with opportunities for innovation and impact.
- Why this job: Shape the future of EV infrastructure while leading a high-performing team.
- Qualifications: Experience in EV charging or critical infrastructure is essential.
- Other info: This is a rare leadership opportunity in a future-facing business.
The predicted salary is between 54000 - 84000 £ per year.
We’re partnered with one of the UK’s most ambitious and fast-scaling EV charging providers, and they’re now looking to appoint a strategic Head of Network to lead the performance, growth, and optimisation of their national charging estate. This is a rare opportunity to step into a leadership role within a future-facing business that’s making a tangible impact on the UK’s journey to net zero.
Role Overview: As Head of Network, you will take full ownership of the commercial and operational performance of the EV charging network. You’ll be responsible for driving uptime, availability, utilisation, and customer experience—while also shaping long-term strategy, tech partnerships, and service improvements.
Key Responsibilities:
- Lead end-to-end network operations across uptime, maintenance, and performance
- Oversee relationships with hardware vendors, CPOs, field service partners, and roaming platforms
- Monitor real-time network performance and implement data-driven improvements
- Own SLAs, fault resolution times, and operational KPIs across the network
- Work cross-functionally with product, engineering, and delivery to drive innovation
- Develop strategic plans to expand, upgrade and future-proof the charging estate
- Champion best-in-class customer experience across all touchpoints
- Build and lead a high-performing network operations team
What We’re Looking For:
- Proven experience in EV charging, utilities, or critical infrastructure networks
- Strong understanding of EV hardware/software ecosystems and CPO platforms
- Experience leading operational teams and managing third-party service providers
- Data-driven, commercially minded, and customer-focused
- Able to operate at both strategic and hands-on levels
If you’re ready to step into a pivotal leadership role and help shape the backbone of the UK’s EV future, we want to hear from you.
Head of Network Operations employer: Interv l Group | B Corp™
Contact Detail:
Interv l Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Network Operations
✨Tip Number 1
Network with professionals in the EV charging and utilities sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and leaders who can provide insights into the role and company culture.
✨Tip Number 2
Stay updated on the latest trends and technologies in EV charging infrastructure. Familiarise yourself with key players in the market and understand their strategies, as this knowledge will be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making. Be ready to share specific examples of how you've used data to improve network performance or customer experience in previous roles.
✨Tip Number 4
Demonstrate your leadership skills by highlighting past experiences where you successfully led teams or projects. Be prepared to discuss your approach to building high-performing teams and fostering collaboration across departments.
We think you need these skills to ace Head of Network Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in EV charging, utilities, or critical infrastructure networks. Emphasise your leadership roles and any data-driven achievements that align with the responsibilities of the Head of Network Operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the EV sector and how your strategic vision can contribute to the company's goals. Mention specific examples of how you've driven performance and customer experience in previous roles.
Highlight Key Skills: Clearly outline your understanding of EV hardware/software ecosystems and your experience managing third-party service providers. Use bullet points to make these skills stand out, as they are crucial for this role.
Showcase Data-Driven Achievements: Include quantifiable results from your past roles that demonstrate your ability to improve operational KPIs and drive innovation. This could be in the form of increased uptime percentages or enhanced customer satisfaction scores.
How to prepare for a job interview at Interv l Group | B Corp™
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the EV charging landscape, including current trends and challenges. Discuss specific technologies or platforms you’ve worked with, as this will show your expertise and relevance to the role.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led teams in previous roles. Focus on your ability to drive performance and foster a high-performing culture, as this is crucial for the Head of Network position.
✨Emphasise Data-Driven Decision Making
Be ready to discuss how you’ve used data to inform operational improvements in past roles. Highlight specific metrics you’ve monitored and how your interventions led to enhanced performance or customer satisfaction.
✨Prepare Strategic Vision
Think about the long-term strategy for the EV charging network. Be prepared to share your vision for future-proofing the network and how you would approach partnerships and service improvements to achieve that.