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- Tasks: Lead CMDB/SACM alignment projects, train clients, and ensure data accuracy.
- Company: Join Computappoint, a dynamic IT consultancy in London.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Make an impact in ITSM while working with cutting-edge technologies and a collaborative team.
- Qualifications: Experience in IT Asset Management and Configuration Management is essential.
- Other info: Opportunity to work with ServiceNow and other innovative tools.
The predicted salary is between 45000 - 75000 £ per year.
This role is ideal for an experienced ITSM Consultant who has a particular focus around CMDB and SACM alignment. In this role, you will be responsible for capturing the key aspects of the current CMDB database & CMDB/SACM tooling, understanding the functionalities of the ITSM CMDB solution within ServiceNow so you can explain/recommend platform capabilities/structures, lead presentation & workshops to provide training to clients & internal teams, and ensure CI Management process is robust allowing the CMDB to remain current and accurate as well as ensuring the decommission of legacy Remedy CMDB.
Required Experience:
- Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented).
- Awareness of technologies and good practices that support CMDB (incl. CSDM) solutions, integrations including auto-discovery tooling.
- Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, decompose high-level information into details (MS Excel, Project, Visio skills as a plus).
- Willingness to work with new technologies and to acquire new skills, e.g., ServiceNow Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, JIRA.
- Strong experience of normalizing data, investigating a customer’s CMDB schema.
- Strong experience comparing and performing gap analysis on the mandatory CI fields within a CMDB.
- Identify potential orphans, dependencies etc. as opportunities to remove redundant infrastructure (cost efficiency).
- Identify opportunities to virtualize/consolidate/decommission/remove assets.
- Be able to recommend remediations to the Service Asset and Configuration Management (SACM) processes to align with the customer defined target SOO model.
Permanent Hybrid: 2-3 days on-site (London or Portsmouth) Up to £75,000 plus bonus.
Senior Consultant – CMDB/SACM Alignment employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant – CMDB/SACM Alignment
✨Tip Number 1
Network with professionals in the ITSM and CMDB/SACM fields. Attend industry events, webinars, or local meetups to connect with others who may have insights or connections to the role you're interested in.
✨Tip Number 2
Familiarise yourself with ServiceNow and its latest modules. Consider taking online courses or certifications that focus on ServiceNow's CMDB functionalities to demonstrate your commitment and expertise.
✨Tip Number 3
Prepare to discuss your experience with data normalisation and gap analysis during interviews. Be ready to provide specific examples of how you've improved CMDB processes in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you evaluate critical information from multiple sources. Highlight any tools you've used, like MS Excel or Visio, to support your findings.
We think you need these skills to ace Senior Consultant – CMDB/SACM Alignment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITSM, CMDB, and SACM alignment. Use specific examples that demonstrate your proficiency in these areas, particularly with ServiceNow and other relevant tools.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain how your background aligns with the requirements, focusing on your analytical skills and experience with CMDB processes.
Showcase Relevant Skills: In your application, emphasise your skills in data normalisation, gap analysis, and your ability to work with new technologies. Mention any experience you have with tools like MS Excel, JIRA, or ServiceNow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Senior Consultant role.
How to prepare for a job interview at Computappoint
✨Understand the Role Inside Out
Make sure you have a solid grasp of the responsibilities and requirements of the Senior Consultant position, especially around CMDB and SACM alignment. Familiarise yourself with the key aspects of IT Asset Management Lifecycle and Configuration Management processes, as these will likely be focal points during your interview.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with ServiceNow and other relevant technologies. Highlight your proficiency in normalising data and performing gap analysis on CI fields within a CMDB. This will demonstrate your technical expertise and ability to handle the complexities of the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and analytical abilities. Think of examples from your past experiences where you've successfully managed CMDB or SACM challenges, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Communication Skills
As this role involves leading presentations and workshops, it's crucial to showcase your communication skills. Practice explaining complex concepts in simple terms, and be ready to discuss how you've trained clients or internal teams in the past. This will help convey your ability to engage and educate others effectively.
