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- Tasks: Manage engineer diaries and assist with strategic goals in a dynamic environment.
- Company: Join a reputable company in Ferndown known for professionalism and teamwork.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and social events.
- Why this job: Be part of a supportive culture while enhancing your organisational and customer service skills.
- Qualifications: PC skills, attention to detail, problem-solving, and excellent communication are essential.
- Other info: Ideal for those with a background in construction scheduling.
The predicted salary is between 25000 - 31000 £ per year.
We are proud to be working with an established and professional client in the Ferndown area who are recruiting for a Service and Repairs Planner to join their team. The Service and Repairs Planner role will involve the effective management of engineer diaries and assisting the Service and Repairs Manager with implementation of strategic goals.
Salary and Benefits:
- A salary of £30,000 - £31,000 per annum
- Working Monday to Friday 9.00 am - 5.00 pm
- 25 days holiday plus Bank Holidays
- Parking available
- Company pension scheme
- Social and team events
Duties and Responsibilities:
- Effective liaison with internal and external customers.
- Interface with customers to book in upcoming repair, service and ECO works.
- Planning engineer diaries and programme.
- Excellent customer service at all times.
- Assist in product purchasing for any repair works if needed.
- Creating purchase orders for any plant requirements on site works.
- Ensure for all works booked that RAMS are issued to customer.
- Daily calls to engineer teams to discuss today's work and tomorrow's upcoming work.
- Daily courtesy call to tomorrow’s customers to remind them of upcoming booking.
- Receiving and processing incoming engineer worksheets daily.
- Develop knowledge and build a rapport about each customer’s business and requirements.
- Coordinate, analyse and improve customer service functions to meet company goals.
- Effective communication with manufacturing partners.
- Sign off any invoices for plant purchase orders you have issued.
- Book any flights, ferries and hire cars for engineers working away.
- Send engineers parts prior to repair works.
- Update goods ready/goods out tracker.
Minimum Skills and Experience Required:
- PC skills including Microsoft Office and other IT packages and solutions
- Attention to detail
- Ability to problem solve
- Good customer service skills
- Ability to work in pressurised environment to precise deadlines
- Excellent communication skills
- Health & Safety Responsibilities
This Service and Repairs Planner and Scheduler role will appeal to candidates with a construction scheduling background, and who are well organised.
Service and Repairs Planner and Scheduler employer: Dovetail Recruitment Ltd
Contact Detail:
Dovetail Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Repairs Planner and Scheduler
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in service and repairs planning. Being well-versed in scheduling software can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in managing engineer diaries or similar scheduling tasks. Be prepared to discuss specific examples of how you've effectively coordinated schedules and improved efficiency in previous roles.
✨Tip Number 3
Demonstrate your customer service skills by preparing anecdotes that showcase your ability to handle challenging situations. This role requires excellent communication, so showing how you've successfully resolved issues will be beneficial.
✨Tip Number 4
Research the company and its values thoroughly. Understanding their strategic goals and how the Service and Repairs Planner role fits into their overall mission will allow you to tailor your conversation and show genuine interest during the interview.
We think you need these skills to ace Service and Repairs Planner and Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service and repairs planning, scheduling, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your experience with diary management, customer liaison, and any relevant software proficiency.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in previous roles. This could include managing tight deadlines or improving customer service processes.
Highlight Communication Abilities: Emphasise your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively liaised with customers and internal teams to achieve successful outcomes.
How to prepare for a job interview at Dovetail Recruitment Ltd
✨Showcase Your Organisational Skills
As a Service and Repairs Planner, your ability to manage engineer diaries is crucial. Be prepared to discuss specific examples of how you've successfully organised schedules in the past, highlighting your attention to detail and time management skills.
✨Demonstrate Customer Service Excellence
This role requires excellent customer service skills. Think of instances where you've gone above and beyond for a customer or resolved a challenging situation. Sharing these experiences will show your potential employer that you understand the importance of customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss how you've handled unexpected issues in scheduling or customer interactions, and be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with Health & Safety Protocols
Since the role involves health and safety responsibilities, brush up on relevant regulations and best practices. Being knowledgeable about health and safety will demonstrate your commitment to maintaining a safe working environment.
