Monitoring Analyst

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.

We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part: Join Centrica as a Monitoring Analyst, where you'll play a pivotal role in our Enterprise Platforms and Services function. This dynamic position is all about enhancing operational stability and efficiency through the innovative use of AIOPS, Observability technologies and automation. You'll be at the forefront of establishing services that drive the development of impactful analytics and insights, as well as systems for predictive failure and automated incident resolution. This role will get to work both hands on and strategically with our architects, suppliers and product teams to execute an observability road map for the Real Time Command Centre.

Location: UK, (talk to us about flexible working)

The Day to Day:

• Develop and employ cutting-edge Observability and AIOPS strategies to produce valuable information on operational health trends and predictions.
• Stay ahead of the curve by continuously learning and engaging with the latest market technologies within the AIOPS field.
• Collaborate with a dynamic team to enhance IT reliability and performance, ensuring seamless operations.
• Integrate and collaborate with different service owners within the business for enabling proactive alerting insights into the Single-Pane-of-Glass (SPOG).
• Support the design of, building and maintaining scalable and reliable event management capabilities to drive auto-healing in support of better performance and stability.
• Ensuring that the monitoring and observability solutions capture business SLAs, and KPIs, and provide actionable insights and alerts for performance, availability, security, and compliance issues.
• Conduct post-incident reviews and trend analysis to proactively alert and prevent repeat incidents, maintaining operational stability.
• Evangelize SRE and DevOps practices by showcasing capabilities, understanding customer outcomes, and always seeking the simplest and yet robust solutions.

About You:

• Hands-on experience with at least two of the following monitoring tools: AppDynamics, DataDog, Azure Monitor, AWS CloudWatch, Splunk.
• Experience with ServiceNow ITOM / similar AIOPS platforms and its various components, including Discovery, CMDB, Service Mapping, Alert enrichment, Event correlation, Metric Intelligence, and Log Analytics.
• An ideal candidate would have exposure to ITIL & Agile ways of working.
• Observability principles (metrics, logs, traces).
• Open Telemetry (OTel) framework.
• Experience with APM and distributed tracing.
• Key SRE metrics.

What’s in it for you?

• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!
• Power up your pay with a 15% Employee Energy Allowance, surpassing the government’s price cap!
• Secure your future with our comprehensive pension plan, designed for peace of mind.
• Elevate your health with our fully-funded company healthcare plan, prioritising your well-being.
• Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!
• Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

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