Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimize global customer service operations across multiple countries.
- Company: Join SPX Radiodetection, a globally recognized leader in innovative customer service solutions.
- Benefits: Enjoy travel opportunities and the chance to influence international operations.
- Why this job: Make a real impact by driving change and fostering a high-performance culture.
- Qualifications: Proven experience in customer service leadership and process improvement required.
- Other info: Fluency in French or German is a plus but not mandatory.
The predicted salary is between 43200 - 72000 £ per year.
Are you a strategic leader with a track record of driving change and fostering innovation? SPX Radiodetection is seeking a Global Customer Service Manager to bring a unified, forward-thinking approach to our customer service operations. This is a Bristol-based role. Hybrid working is an option, but you would need to spend the majority of your time in this location when not travelling. About the Role As the Global Customer Service Manager, you'll play a pivotal role in shaping the future of our customer service functions. Reporting directly to the Global Sales Director, you'll oversee and optimise processes across international teams in the UK, North America, France, and The Netherlands. With around 50 direct and indirect reports, this is an opportunity to make a real impact by implementing modern technologies, improving efficiency, and creating a future-proofed excellence driven customer experience. Key Responsibilities * Develop and implement a holistic customer service strategy. * Lead and inspire global teams, fostering a proactive and high-performance culture. * Introduce new technologies to enhance efficiency and automation. * Streamline processes and establish synergies between operations and teams. * Set and monitor KPIs to ensure customer satisfaction and engagement. * Manage sales administration processes, from lead generation to after sales satisfaction. * Liaise across departments to support sales, marketing, and operational goals. What We're Looking For * Strategic Leadership: Proven experience in driving organisational development and process improvement. * International Expertise: Experience in global markets, especially the UK, US, Canada, and continental Europe. French and/or German language skills would be a plus (but not a pre-requisite) * Leadership: Skilled at managing and motivating diverse, international teams. * Tech-Savvy Innovator: Experience with CRM, ERP systems and process automation. Our current systems are Dynamics CRM and IFS ERP. * Customer-Centric: Passionate about creating a world-class customer service experience. Why Join Us? * Be part of a globally recognised company with opportunities to influence international operations. * Collaborate with cross-functional teams to shape the future of customer service. * Benefit from travel opportunities and contribute to a truly global impact. Requirements * Proven experience in customer service leadership roles. * Strong background in process improvement and technology integration. * Ability to travel internationally (approximately 25%). Apply Now This is your chance to drive innovation and make a lasting impact on SPX Radiodetection's global customer service strategy. If you're ready to take on this challenge, we want to hear from you
Global Customer Service Manager employer: SPX
Contact Detail:
SPX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Manager
✨Tip Number 1
Familiarize yourself with SPX Radiodetection's current customer service operations and technologies, especially Dynamics CRM and IFS ERP. Understanding these systems will help you demonstrate your tech-savvy nature during the interview.
✨Tip Number 2
Highlight your international experience by preparing examples of how you've successfully managed diverse teams across different markets. This will show that you can adapt your leadership style to various cultural contexts.
✨Tip Number 3
Research the latest trends in customer service innovation and be ready to discuss how you would implement these strategies at SPX Radiodetection. This will showcase your proactive approach and passion for creating a world-class customer experience.
✨Tip Number 4
Prepare to discuss specific KPIs you have set and monitored in previous roles. Being able to quantify your impact on customer satisfaction and engagement will strengthen your candidacy for this strategic position.
We think you need these skills to ace Global Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strategic leadership experience and any relevant international expertise. Emphasize your background in customer service and process improvement, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a world-class customer service experience. Discuss how your previous experiences align with the responsibilities of the Global Customer Service Manager position and how you can drive innovation at SPX Radiodetection.
Highlight Technological Proficiency: Mention your experience with CRM and ERP systems, particularly Dynamics CRM and IFS ERP. Showcase any examples where you have successfully implemented new technologies to enhance efficiency and automation in customer service.
Showcase Leadership Skills: Provide specific examples of how you have led and motivated diverse teams in the past. Highlight your ability to foster a high-performance culture and how you have driven organizational development in previous roles.
How to prepare for a job interview at SPX
✨Showcase Your Strategic Leadership Skills
Prepare examples from your past experiences where you successfully drove change and improved processes. Highlight how your leadership style has inspired teams to achieve high performance.
✨Demonstrate International Expertise
Familiarize yourself with the global markets mentioned in the job description. Be ready to discuss your experience working with diverse teams across different countries, especially in the UK, US, Canada, and Europe.
✨Highlight Your Tech-Savvy Nature
Discuss your experience with CRM and ERP systems, particularly Dynamics CRM and IFS ERP. Share specific instances where you introduced new technologies that enhanced efficiency and automation in customer service.
✨Emphasize Customer-Centric Mindset
Prepare to talk about your passion for creating exceptional customer service experiences. Provide examples of how you've implemented strategies that led to increased customer satisfaction and engagement.
