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For Companies At a Glance
- Tasks: Engage clients, provide exceptional service, and drive sales in a vibrant retail environment.
- Company: Join Diesel, a global leader in premium casual wear with a rich heritage in denim fashion.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and employee discounts on stylish apparel.
- Why this job: Be part of a creative team that values innovation and client relationships in the luxury retail space.
- Qualifications: Previous sales experience in fashion or retail is essential; passion for style and strong communication skills required.
- Other info: Opportunities for relocation and career advancement within a worldwide organisation.
The predicted salary is between 36000 - 60000 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance.
You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Requirements
- Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus.
- Passionate in Retail, Client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization, willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Senior Client Advisor - Carnaby Street employer: OTB Group
Contact Detail:
OTB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Carnaby Street
✨Tip Number 1
Familiarise yourself with Diesel's brand story and values. Understanding their evolution into premium casual wear will help you connect with clients and convey the brand's message effectively during your interactions.
✨Tip Number 2
Brush up on your storytelling skills. Being able to engage clients with compelling narratives about products can enhance their shopping experience and help you build authentic relationships.
✨Tip Number 3
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only boost your confidence but also enable you to provide informed recommendations to clients.
✨Tip Number 4
Practice active listening and empathy. Understanding client needs and desires is crucial for creating a personalised shopping experience, which is key to achieving sales targets and building loyalty.
We think you need these skills to ace Senior Client Advisor - Carnaby Street
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Client Advisor position. Tailor your application to highlight how your experience aligns with the key responsibilities listed in the job description.
Craft a Compelling CV: Your CV should reflect your previous sales experience, particularly in luxury retail. Emphasise your achievements and any relevant skills that demonstrate your ability to provide excellent client service and drive sales.
Write a Personalised Cover Letter: In your cover letter, express your passion for fashion and client service. Use specific examples from your past experiences to illustrate how you can create meaningful client relationships and contribute to the team at Diesel.
Showcase Your Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your ability to connect with clients. Use clear and engaging language, and consider including a brief anecdote that demonstrates your storytelling ability and client engagement.
How to prepare for a job interview at OTB Group
✨Know Your Client
Before the interview, research Diesel's target clientele and their preferences. Understanding the desires and expectations of clients will help you demonstrate your ability to create a tailored experience during the interview.
✨Master Storytelling
Prepare examples from your past experiences where you successfully engaged clients through storytelling. This will showcase your ability to connect with customers and make their shopping experience memorable.
✨Showcase Your Passion for Fashion
Be ready to discuss current fashion trends and how they relate to Diesel's brand. Your enthusiasm for style and knowledge of the luxury sector will set you apart as a candidate who truly understands the industry.
✨Demonstrate Problem-Solving Skills
Think of instances where you've effectively handled customer complaints or challenges in previous roles. Highlighting your proactive approach to resolving issues will show that you're capable of maintaining a high level of client satisfaction.
