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For Companies At a Glance
- Tasks: Support users with IT issues and ensure systems run smoothly.
- Company: Join a historic school with a vibrant community and stunning 250-acre campus.
- Benefits: Enjoy competitive pay, pension schemes, health plans, and free lunches.
- Why this job: Gain hands-on experience in IT while working in a supportive environment.
- Qualifications: No prior experience needed; training provided for tech skills.
- Other info: Flexible hours and opportunities for professional development available.
The predicted salary is between 28000 - 42000 £ per year.
Location: Godalming
Salary: Competitive depending on skills and experience
Our client's school is beautiful and a wonderful place to live and work. It was founded in 1611 and moved to its present magnificent 250-acre site near Godalming in Surrey in 1872. Few schools can offer such a splendid backdrop for teaching and learning, and the school community is very strong, with excellent relationships between pupils and staff.
The Role
The Junior IT Technician will provide end user support to all users on current systems and infrastructure. The Junior IT Technician reports to one of the Senior IT Technicians.
Working Arrangements
Working hours for this role are Monday to Friday, 08.30 - 17.00 (plus one hour unpaid for lunch) throughout the year. A willingness to be flexible in working hours is essential and the post holder may be required to join the out of hours call out team. Notice: four weeks during probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least 4 weeks notice on either side.
Key Responsibilities
The Junior IT Technician will provide a wide range of support services, escalating to one of the Senior IT Technicians when necessary.
Duties
- Always provide exemplary customer service for all customers, which includes all staff and pupils as well as the wider school community and when applicable third parties (e.g. event organisers or delegates).
- Respond to service requests via email, Helpdesk tickets, phone calls, personal contact or other methods and ensure all are logged in the helpdesk system.
- To ensure school IT facilities in rooms, computer rooms, boarding houses and other academic areas are fully operational when required. This will include computers, projectors and docking stations.
- To provide IT support during lessons in rooms and computer rooms.
- Provide hardware support for desktop and laptop computers, mobile devices, printers, copiers, peripherals, phones.
- Provide software support for the standard school systems, escalating to the Applications Support Manager when necessary.
- To build school computers to standard images.
- To install computer systems across the School.
- Regular updating of the helpdesk systems and asset databases as work progresses through to completion.
Safeguarding
Demonstrate the highest levels of commitment and compliance to safeguarding and promoting the welfare of children and young people.
Essential Skills and Qualifications
The Junior IT Technician will be trained in house with strong support from Senior IT Technicians and other members of the IT Department team, but is expected to learn and maintain up to date technical skills including:
- Microsoft Operating System installation and support
- Microsoft Application Software installation and support
- Apple Mac computers and devices
- Windows 10/11 and Office 365
- Hardware installation and support in a networked environment
Desirable
- Some experience in supporting different AV setups
- Basic knowledge of IP Telephony
- Some experience supporting iPhones, iPads, Android and other mobile devices.
Personal Competencies
- Excellent communicator
- Ability to work under their own initiative
- Committed to excellent customer service
- Creative problem solver
- Able to work under pressure
- Attention to detail
- Ability to resolve problems quickly
Benefits
- Competitive contributory occupational pension scheme
- Death in service benefit up to the age of 70 (if not already included in occupational pension scheme)
- Single Membership of a private medical insurance scheme (subject to eligibility)
- Cash Health Plan currently provided by +Medicash
- Payment for eye tests for users of visual display screen equipment, and a contribution currently amounting to £50 to the cost of any corrective eye wear (normally claimable once every 3 years)
- Personal Accident insurance
- Access to an Employee Assistance Programme
- Membership of the School Sports Centre
- Membership of the Schools 9-hole golf course at a reduced subscription
- Participation in a Cycle to Work scheme (subject to eligibility)
- Salary sacrifice on electric vehicles (subject to eligibility)
- Lunches, during your normal working day
- Free on-site parking
- Invitations to school productions and concerts throughout the year
- Use of the School Library to borrow books & other media
- Continuing professional development as part of their talent management programme
To Apply
If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application.
Closing date for applications is 12 noon on Wednesday 18 June 2025. Interviews will be held shortly after the closing date.
Junior IT Technician employer: Smiley & Co, Ltd.
Contact Detail:
Smiley & Co, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Operating Systems and Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This role emphasises excellent customer service, so showcasing your ability to communicate effectively will be key.
✨Tip Number 3
Research the school’s values and community involvement. Being able to discuss how you align with their mission and contribute positively to the school environment can make a strong impression during your interview.
✨Tip Number 4
Be prepared to discuss your adaptability and problem-solving skills. The role requires a flexible approach to various IT challenges, so think of specific instances where you've had to adapt quickly or solve unexpected problems.
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the Junior IT Technician role. Emphasise your customer service abilities and any technical support experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the school. Mention specific skills, such as your knowledge of Microsoft Operating Systems and your ability to provide exemplary customer service.
Showcase Relevant Experience: In your application, include any previous roles or projects where you provided IT support or worked in a customer-facing environment. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Smiley & Co, Ltd.
✨Research the School
Before your interview, take some time to learn about the school's history, values, and community. Understanding its culture will help you tailor your responses and show genuine interest in being part of their team.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills, especially related to Microsoft Operating Systems, Apple devices, and hardware support. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Showcase Customer Service Skills
As a Junior IT Technician, you'll need to provide excellent customer service. Prepare examples of how you've successfully assisted users in the past, highlighting your communication skills and ability to resolve issues quickly.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your enthusiasm for the role and the school. Inquire about the IT department's structure, opportunities for professional development, or how they handle out-of-hours support.
