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- Tasks: Be the go-to person for customer queries and support Housing Officers with admin tasks.
- Company: Join Hightown Housing Association, a friendly team dedicated to providing quality housing services.
- Benefits: Enjoy 33 days of leave, a competitive salary, gym access, and discounts at popular retailers.
- Why this job: This role offers career growth in a supportive environment while making a real impact in the community.
- Qualifications: Strong admin skills, IT proficiency, and a passion for customer service are essential; housing experience is a plus.
- Other info: Apply quickly as interviews are ongoing; we value diversity and are committed to equal opportunities.
The predicted salary is between 22000 - 31000 £ per year.
Are you passionate about delivering excellent customer service and providing vital administrative support in a fast-paced environment? Hightown Housing Association is seeking a dedicated Tenant Administration Assistant to join our friendly and dynamic Housing Team. In this role, you’ll be the first point of contact for internal and external customers, ensuring a professional, customer-focused experience. You’ll also play a key part in supporting Housing Officers with a wide range of administrative tasks that help us deliver high-quality housing services.
Key Responsibilities as a Tenant Services Administrator:
- Provide administrative support to Housing Officers, including communications, mail merges, and newsletters.
- Respond to general housing enquiries such as pet permissions, anti-social behaviour reports, parking, and tenancy changes.
- Process mutual exchange applications, liaising with other landlords and coordinating the process.
- Liaise with internal departments and external agencies to resolve housing management issues.
- Assist in preparing reports and statistics.
- Maintain accurate tenancy records and customer contact logs.
- Deliver general administrative tasks such as typing, filing, scanning, and updating records.
- Collaborate with departments like Income Recovery, Lettings, and Property Services to resolve enquiries at first contact.
- Support Housing Officers during visits and resident involvement events.
- Provide reception cover and handle calls for Housing Officers during absences.
The ideal candidate will have:
- Strong administrative and IT skills, including Microsoft Office (Outlook, Word, Excel).
- Confident in delivering professional customer service and using initiative.
- Experience in housing administration (social or private sector) is desirable.
- Familiarity with managing systems and making day-to-day decisions in an office environment.
- Committed to delivering excellent service and upholding Hightown’s values.
- Collaborative and supportive team player.
Why Join Us as a Tenant Services Administrator?
- Opportunities for career growth and development.
- Work in a collaborative and supportive team environment.
- 33 days of annual leave including Bank Holidays.
- Competitive salary of £27,663 per annum pro rata (35-hour week).
- Monthly attendance bonus.
- Life assurance cover (three times your annual salary).
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas.
- Ongoing training opportunities to develop your career.
- Employee support and health & wellbeing services.
- Free access to on-site gym.
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities & Disability Confident Employer.
Tenant Services Administrator employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Services Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Tenant Services Administrator role. Understanding the specific tasks, such as processing mutual exchange applications and liaising with various departments, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires a strong focus on delivering excellent customer service, be prepared to share examples of how you've successfully handled customer enquiries or resolved issues in the past.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Office. Be ready to discuss how you've used these tools in previous jobs, especially for administrative tasks like creating reports or managing records, as this is crucial for the role.
✨Tip Number 4
Research Hightown Housing Association's values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your commitment to their goals.
We think you need these skills to ace Tenant Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative and IT skills, particularly your experience with Microsoft Office. Emphasise any previous roles in housing administration or customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled administrative tasks or resolved customer enquiries in the past.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Explain how your previous experiences relate to these tasks, such as processing applications or maintaining accurate records.
Showcase Team Collaboration: Demonstrate your ability to work collaboratively by providing examples of how you've supported team members in previous roles. This could include assisting colleagues during busy periods or contributing to team projects.
How to prepare for a job interview at Hightown Housing Association
✨Showcase Your Customer Service Skills
As a Tenant Services Administrator, you'll be the first point of contact for customers. Be prepared to share examples of how you've delivered excellent customer service in previous roles, highlighting your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Your Administrative Expertise
This role requires strong administrative skills. Bring along examples of your past work that showcase your proficiency with Microsoft Office and other relevant software. Discuss how you've managed records, processed applications, or supported teams in an administrative capacity.
✨Familiarise Yourself with Housing Administration
While experience in housing administration is desirable, it's important to show your understanding of the sector. Research common housing issues and be ready to discuss how you would approach tasks like processing mutual exchange applications or liaising with other landlords.
✨Emphasise Team Collaboration
The job involves working closely with Housing Officers and other departments. Prepare to talk about your experiences as a team player, including how you've collaborated with others to achieve common goals or resolve challenges in a fast-paced environment.
