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- Tasks: Provide 2nd line support, troubleshoot hardware/software, and manage user accounts.
- Company: Join a dynamic IT Service Desk team in York, thriving in a hybrid work environment.
- Benefits: Enjoy flexible working with 2 days on-site and a competitive contract rate.
- Why this job: Be part of a fast-paced team, enhancing your skills in a supportive culture.
- Qualifications: Experience in 2nd line support, Windows 10, and Office 365 is essential.
- Other info: This is a 6-month contract role, perfect for those seeking growth in IT.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a 2nd line support analyst to join a busy IT Service Desk.
- Previous experience of working within 2nd line support
- Experience working to and reporting against SLAs
- Working in large scale, multi-site environments
- Windows 10 support in a domain environment
- Hardware, software and peripheral troubleshooting and support
- Active Directory/Azure Active Directory administration
- Working knowledge of TCP/IP Networks
- Office 365 administration, troubleshooting and support
- Azure Intune troubleshooting and support
- VPN troubleshooting and support
If you are interested and looking for your next role, please apply with a copy of your CV.
2nd Line Service Desk Analyst employer: Investigo Change Solutions
Contact Detail:
Investigo Change Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Active Directory, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Be prepared to discuss specific examples of how you've resolved similar problems in past roles during any interviews.
✨Tip Number 3
Understand the importance of SLAs in a service desk environment. Be ready to explain how you've worked within these frameworks before and how you prioritise tasks to meet deadlines.
✨Tip Number 4
Network with professionals in the IT support field, especially those who have experience in 2nd line support. They can provide insights and may even refer you to opportunities, including our openings at StudySmarter.
We think you need these skills to ace 2nd Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly with Windows 10, Active Directory, and Office 365. Use specific examples that demonstrate your troubleshooting skills and familiarity with SLAs.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements mentioned in the job description. Explain how your previous roles have prepared you for this position and express your enthusiasm for working in a hybrid environment.
Highlight Relevant Skills: In your application, emphasise your knowledge of TCP/IP networks, Azure Intune, and VPN troubleshooting. These are crucial for the role, so make sure they stand out in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Desk Analyst.
How to prepare for a job interview at Investigo Change Solutions
✨Showcase Your 2nd Line Support Experience
Be prepared to discuss your previous roles in 2nd line support. Highlight specific examples where you successfully resolved issues, especially in a busy IT Service Desk environment.
✨Demonstrate SLA Awareness
Understand the importance of SLAs in service delivery. Be ready to explain how you've worked to meet or exceed SLAs in past positions, and provide examples of how you managed priorities under pressure.
✨Technical Proficiency is Key
Brush up on your knowledge of Windows 10, Active Directory, Office 365, and VPN troubleshooting. Be prepared to answer technical questions or even solve problems on the spot to demonstrate your expertise.
✨Familiarise Yourself with Networking Basics
Since knowledge of TCP/IP networks is essential, make sure you can discuss basic networking concepts. Be ready to explain how you would troubleshoot network-related issues that may arise in a multi-site environment.
