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- Tasks: Support hospitality operations and elevate guest experiences at Emirates Stadium.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a dynamic work environment.
- Why this job: Be part of an electric atmosphere while making fans happy every day.
- Qualifications: 2+ years in hospitality with managerial experience; no degree needed.
- Other info: Work at major events like Arsenal FC matches and concerts.
The predicted salary is between 28000 - 42000 £ per year.
The opportunity Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our team at the iconic Emirates Stadium in Islington, London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As an Assistant Hospitality Manager, you will be supporting the leadership team, ensuring the delivery of efficient, quality, and cost-effective hospitality operations for guest service excellence.
Here, we make fans with our guests every day, so if you are the motivational and innovative leader we are looking for, ready to confidently communicate and collaborate with dedicated team members, and share your passion for excellent guest experiences, join our valued team in this electric atmosphere. Apply now and kick off your new career with us.
Pay
The expected pay for this role is £35,000.
What we offer
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women’s FC in Women’s Super League and cup competitions, music performances from Robbie Williams, and more in 2025, where it will be our best year yet
Help us delight the world by applying today.
What will you do?
- Support hospitality services using business efficiency tools, organisational skills, and resources to deliver timely and quality service to guests
- Support the hiring, onboarding, training, booking, and development of team members to deliver a culture of high-performance
- Elevate the guest experience, delivering top-tier service and satisfaction through clear and positive communication, and building strong relationships with senior leaders
- Monitor finance, payroll, and purchasing procedures to align with Delaware North procedures for accurate post-event reporting
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 2+ years’ operational experience in hospitality environments, with managerial and 5 – 6* fine dining experience as beneficial; no degree required
- Skills in customer service, verbal and written communication, self-motivation, and IT literacy
- Knowledge of the Food Beverage industry, preferably within hospitality and catering environments
Assistant Hospitality Manager employer: Delaware North at Emirates Stadium
Contact Detail:
Delaware North at Emirates Stadium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific operations at Emirates Stadium. Understanding the venue's unique atmosphere and guest expectations will help you demonstrate your passion for delivering exceptional hospitality during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and innovate will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in the hospitality industry, especially those related to guest experience and service excellence. Being knowledgeable about current practices will help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Assistant Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your operational roles, customer service skills, and any specific achievements that demonstrate your ability to elevate guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise your skills in communication, organisation, and IT literacy. These are crucial for the Assistant Hospitality Manager role, so provide examples of how you've used these skills effectively in past positions.
Show Enthusiasm for the Role: Convey your excitement about working at Delaware North UK and the Emirates Stadium. Mention your interest in contributing to a dynamic environment and your commitment to delivering top-tier service to guests.
How to prepare for a job interview at Delaware North at Emirates Stadium
✨Showcase Your Leadership Skills
As an Assistant Hospitality Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or improved service delivery. Highlight your innovative approaches to problem-solving.
✨Understand the Company Culture
Delaware North UK values a dynamic and collaborative environment. Research their mission and values, and be ready to discuss how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations in hospitality. Think about scenarios involving guest complaints or team conflicts, and prepare structured responses that showcase your customer service skills and ability to maintain high standards under pressure.
✨Demonstrate Your Knowledge of the Industry
Familiarise yourself with current trends in the hospitality and catering sectors, especially those relevant to sports venues. Being able to discuss these trends during your interview will show your passion for the industry and your commitment to delivering excellent guest experiences.
