Store Manager - Oxford

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You will set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you!

Responsibilities:

• Strategic Business Leadership
  • Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities.
  • Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making.
  • Formulate and implement short- and long-term business strategies to maximise sales and drive growth.
  • Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance.
  • Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement.
  • Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines.
• Customer Experience Excellence
  • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team.
  • Actively support team members in challenging situations to uphold exceptional client service standards.
  • Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
  • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.
  • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.
• Sales and Operations Optimisation
  • Oversee day-to-day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards.
  • Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store.
  • Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly.
  • Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards.
  • Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets.
  • Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings.
  • Analyse sales results and develop targeted action plans to enhance performance and customer engagement.
• Team Development & Management
  • Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment.
  • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment.
  • Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness.
  • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously.
  • Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs.
  • Collaborate with the recruitment department to attract and hire top talent for the store.

Skills:

• Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction.
• Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
• Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimise store performance.
• Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth.
• Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimising store efficiency and safety.
• Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression.

This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit; Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead; Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.