MIU MIU Retail Administrator, Harrods

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Job Purpose

The purpose of this role is to ensure the efficient and compliant operation of the shop-floor through comprehensive administrative and operational support. This position plays a pivotal role in maintaining seamless daily functions, upholding company standards, and serving as a key administrative liaison for the team, management, and various support departments. Due to department store working hours, candidates are required to be flexible with their working schedule, which may include weekends and late shifts.

Responsibilities

• Conduct comprehensive training for new hires and existing staff on administrative and operational procedures, ensuring adherence to company standards.
• Enrol team members in relevant online training modules and monitor their progress.
• Attend morning briefings to communicate critical updates and ensure effective information flow regarding processes and procedures.
• Ensure all team members strictly adhere to company procedures and internal control requirements.
• Process daily and monthly financial reports, promptly addressing and resolving any discrepancies.
• Monitor and maintain optimal petty cash levels.
• Verify all invoices with the relevant manager and forward them to the accounts department for processing.
• Process employee expense claims and manage cash advances for business trips.
• Oversee and reconcile financial records.
• Ensure all till procedures are efficient and operational.
• Maintain adequate stock levels of stationery, packaging, cleaning products, hygiene supplies, and other sundries within budget.
• Order all necessary consumables for the store.
• Maintain accurate and secure personnel data in compliance with the Data Protection Act.
• Organise staff uniforms for new joiners, ensuring all new employees receive their uniforms promptly and efficiently.
• Coordinating with management to ensure all team members have the correct attire, including the issue and return of seasonal uniforms.
• Organise and arrange all required Store Approval Passes.
• Maintain accurate records for holidays, sickness, absence, and timekeeping.
• Administer processes for new hires, employee transfers, and leavers.
• Manage time and absence on the internal systems.
• Monitor and update employee sign-in and sign-out sheets.
• Prepare and email approved timesheets regularly.
• Monitor and record staff purchases, ensuring proper approval has been obtained.
• Serve as a key contact for all maintenance, accounting, and IT-related queries.
• Prepare and distribute the weekly Competitor Report to the DM, RFC, and DS.
• Oversee organisational aspects to ensure staff adhere to grooming standards and guidelines, including reordering appropriate uniforms when existing ones become old or no longer meet expectations.
• Guide new joiners on operational questions, serving as a helpful resource for new hires regarding queries such as Harrods lockers, badges, card access, and any other organisational needs they might have.
• Create client catalogues as required.

Knowledge And Skills

• Similar previous retail shop-floor experience (e.g., till procedures, uniform management, customer interaction).
• Experience in managing various administrative tasks, including data entry, record-keeping, reporting, and general office procedures.
• Cash handling and financial administration, including petty cash management, till reconciliation, and processing invoices/expenses.
• Experience in monitoring stock levels, ordering supplies, and maintaining organised storage.
• Familiarity with maintaining personnel records and managing holidays/absences.
• Proficiency with MS Office Suite (especially Excel for reporting and data management) and POS and HR systems.