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- Tasks: Manage key accounts, drive sales, and build strong client relationships in the cleaning sector.
- Company: Join a leading specialist in Cleaning and Waste Management services across the UK.
- Benefits: Enjoy remote work flexibility, travel opportunities, and a competitive bonus structure.
- Why this job: Be part of a dynamic team focused on growth and customer satisfaction in a vital industry.
- Qualifications: Experience in account management within cleaning or facilities management is essential.
- Other info: This role offers a chance to make a real impact while achieving a competitive salary.
The predicted salary is between 43200 - 60000 £ per year.
We are currently working with a specialist Cleaning and Waste Management service provider to recruit a National Account Manager to service existing customers across the UK, with particular emphasis on the Midlands/North. The role will be remote based with travel as and when required, and a head office in Manchester that may need to be visited occasionally. There is also a bonus in place which would bring the OTE to around £65,000 to £70,000.
As a member of the National Accounts team, this position will be instrumental in delivering the growth strategy and stability with existing customers, maximising revenue opportunities and creating long term sustainable relationships. The person will be accountable for driving best value and building strong relationships internally and externally to enable the successful delivery of a wide range of specialist cleaning services across Reactive, Project & Planned departments for customers.
Main responsibilities:
- Generate sales among existing client accounts, including upselling and cross-selling opportunities
- Operate as the point of contact for assigned customers
- Forecast and track client account revenues
- Work with Project Managers to deliver projects within client relationships
- Identify opportunities to grow business with existing clients
- Service multiple clients concurrently, often meeting deadlines
- Negotiate term agreements including price increases (annual and additional works)
- Build strong, in-depth product knowledge and company systems
- Achieve and exceed monthly client revenue targets based on budgets and forecasts
- Work closely with Internal Account Manager to deliver outstanding customer experiences
- Liaise with all internal & external stakeholders to determine appropriate operations and service delivery
- Educate clients to understand the features and benefits of our products and services
- Survey work requirements on site and work with operations and technical team to deliver quotes and proposals
Candidate requirements:
- Good industry knowledge in the Specialist Cleaning and/or Cleaning sectors
- Experience in an existing Account Management role within Facilities Management/Cleaning
- B2B experience – working in a highly reactive commercial environment
- Strong negotiating and influencing skills with clients at all levels
- A proven track record of consistently achieving targets
- Ability to prioritise, work under pressure and meet deadlines
- Excellent communication skills
- Strong IT skills in CRM tools and ability to interrogate and present sales data
- Strong commercial awareness around pricing to deliver the required gross/net margins
Key Account Manager - Cleaning services employer: Whitestone Resourcing Limited
Contact Detail:
Whitestone Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Cleaning services
✨Tip Number 1
Familiarise yourself with the cleaning and waste management industry. Understanding current trends, challenges, and innovations will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the facilities management and cleaning sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts and driven revenue growth in previous roles. Highlighting your achievements will showcase your ability to meet the demands of this position.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your approach and show how you can contribute to our goals as a Key Account Manager.
We think you need these skills to ace Key Account Manager - Cleaning services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the cleaning or facilities management sectors. Emphasise your achievements in generating sales and building client relationships.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Showcase your understanding of the cleaning services industry and how your skills align with the company's growth strategy.
Highlight Relevant Skills: In your application, focus on your strong negotiating and influencing skills. Provide examples of how you've successfully managed client accounts and met revenue targets in previous roles.
Showcase Your Industry Knowledge: Demonstrate your good industry knowledge by mentioning any specific cleaning services or waste management practices you are familiar with. This will show your potential employer that you understand the market and can contribute effectively.
How to prepare for a job interview at Whitestone Resourcing Limited
✨Showcase Your Industry Knowledge
Make sure to brush up on your knowledge of the specialist cleaning and waste management sectors. Be prepared to discuss current trends, challenges, and innovations in the industry, as this will demonstrate your commitment and understanding of the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past experience where you successfully upsold or cross-sold services, and be ready to explain your thought process.
✨Highlight Your Negotiation Skills
Since the role involves negotiating term agreements and price increases, prepare to discuss your negotiation strategies. Share examples of how you've successfully navigated tough negotiations in the past and what techniques you used to achieve a win-win outcome.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you maintain strong relationships with clients and internal stakeholders, and provide examples of how you've handled challenging conversations.
