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For Companies At a Glance
- Tasks: Assist customers in the grocery department while maintaining product standards.
- Company: Join Food Lion, a trusted grocery store serving communities since 1957.
- Benefits: Enjoy flexible hours, a friendly work environment, and employee discounts.
- Why this job: Be part of a team that values customer service and community impact.
- Qualifications: High school diploma preferred; strong communication and customer service skills required.
- Other info: Must be able to lift up to 50 lbs and stand for long periods.
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
DUTIES AND RESPONSIBILITIES
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Courteous and helpful to other associates.
- Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions.
- Maintain shelf allocations according to plan-o-grams.
- Ensure that back stock is properly maintained.
- Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement.
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO).
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state and federal regulations.
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
- Perform all other duties as assigned.
QUALIFICATIONS
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
PHYSICAL REQUIREMENTS
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Ability to push or pull 2000 pounds using a pallet jack.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
PT Specialty Merchandise Associate employer: Food Lion
Contact Detail:
Food Lion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Specialty Merchandise Associate
✨Tip Number 1
Familiarise yourself with Food Lion's values and customer service philosophy. Understanding their commitment to providing a friendly and efficient shopping experience will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills, as excellent interpersonal abilities are crucial for this role. Engage in conversations with friends or family to build confidence in delivering fast and friendly service.
✨Tip Number 3
Get to know the products typically found in grocery stores, especially specialty merchandise. This knowledge will not only impress during your interview but also demonstrate your enthusiasm for the role.
✨Tip Number 4
Be prepared to discuss how you would handle various customer service scenarios. Think of examples from past experiences where you provided exceptional service or resolved conflicts effectively.
We think you need these skills to ace PT Specialty Merchandise Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the PT Specialty Merchandise Associate position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Strong CV: Your CV should clearly outline your relevant experience in retail operations, customer service, and any specific skills mentioned in the job description. Use bullet points for clarity and ensure it is well-organised and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Food Lion's mission of providing a positive shopping experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Food Lion
✨Show Enthusiasm for Customer Service
Since the role focuses heavily on providing excellent customer service, make sure to express your passion for helping customers. Share examples from your past experiences where you went above and beyond to ensure a positive shopping experience.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand Food Lion's policies and standard practices. Being knowledgeable about their guidelines will show that you are serious about the position and ready to adhere to their standards.
✨Demonstrate Teamwork Skills
The job requires working closely with other associates, so be prepared to discuss your teamwork skills. Share specific instances where you collaborated effectively with others to achieve a common goal or improve the work environment.
✨Prepare for Physical Requirements
Given the physical demands of the role, it’s important to convey your ability to meet these requirements. Be ready to discuss how you can handle tasks like lifting and standing for long periods, as well as your willingness to learn and adapt to the job's physical aspects.
