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- Tasks: Lead a vibrant reception team and create unforgettable guest experiences.
- Company: Join a dynamic hotel group that values culture and teamwork.
- Benefits: Enjoy a competitive salary, flexible rotas, and exclusive discounts.
- Why this job: Be part of a supportive environment with growth opportunities and fun perks.
- Qualifications: Experience in a hotel setting is preferred; passion for hospitality is essential.
- Other info: Receive special rewards for milestones and enjoy free meals during shifts.
The predicted salary is between 27500 - 31500 £ per year.
Come and join our team as a Reception Manager and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar hotel environment. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- You’ll be managing a wonderful reception and nights team.
- It’s important to keep on top of ordering stationary on Procure Wizard.
- You will have the pleasure of training our new staff to be as wonderful as our current staff.
- All our Heads of Department partake in the Duty Manager rota.
- You’ll be able to recruit new talent for your team when needed.
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- We are one team, so we will all muck in from time to time, helping each other across departments.
The salary for the role is £27,500 per annum on a 40 hour per week contract. A service charge share amount will be added to your pay every month, which works out to approximately £3k+ per annum. Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Great salary package and benefits.
- Treat yourself with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- Meals when you are on duty are free.
- Our development pathways are unique to us and are the best in the business, providing lots of opportunity to progress and move up.
- We have made hundreds of internal promotions, including to General Manager level.
- Our milestone awards include Champagne, afternoon tea, or dinner for you and someone special.
- When you reach big milestones, you receive extra special gifts like longer hotel stays, extra days off, and a unique gift especially chosen for you.
Reception Manager employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel’s culture and values. Since we place a strong emphasis on thoughtfulness and teamwork, showcasing your understanding of these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing teams and training staff. We value leaders who can inspire and develop their team, so be ready to share specific examples of how you've successfully trained or mentored others in previous roles.
✨Tip Number 3
Demonstrate your customer service skills by preparing anecdotes that illustrate your ability to create memorable experiences for guests. We want to see how you handle various situations, from check-in to resolving guest issues.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since we value work/life balance and require some flexibility in scheduling, showing that you can accommodate varying shifts will make you a more attractive candidate.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception management. Emphasise any previous roles where you managed a team, handled guest relations, or dealt with administrative tasks like ordering supplies.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to create memorable guest experiences and manage a team effectively.
Showcase Your Personality: Since the company values culture and personality, let your unique traits shine through in your application. Use a friendly tone and share anecdotes that illustrate your approach to guest service and teamwork.
Highlight Flexibility and Teamwork: In your application, mention your willingness to be flexible with work hours and your experience working collaboratively across departments. This aligns with the company's emphasis on teamwork and adaptability.
How to prepare for a job interview at Château de Mercuès
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's focus on guest satisfaction.
✨Demonstrate Team Spirit
Since the role involves managing a team and collaborating across departments, highlight your experience in teamwork. Discuss how you've successfully worked with others to achieve common goals and how you can contribute to a positive team culture.
✨Be Prepared to Discuss Training and Development
As training new staff is a key part of the role, be ready to talk about your approach to mentoring and developing others. Share any relevant experiences where you've trained or supported colleagues, showcasing your leadership skills.
✨Understand the Importance of Flexibility
The company values work/life balance and flexibility, so be prepared to discuss your availability and willingness to adapt to changing schedules. This shows that you are a team player who understands the demands of the hospitality environment.
