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For Companies At a Glance
- Tasks: Lead the team at our Splash swimming pool, ensuring a fantastic guest experience.
- Company: Join Butlin’s, a fun-filled adventure destination with over 80 years of creating smiles.
- Benefits: Enjoy a vibrant work culture, training opportunities, and the chance to make a real impact.
- Why this job: Be part of a team that values fun, teamwork, and customer satisfaction in a lively environment.
- Qualifications: Must have a National Pool Lifeguard Qualification and experience in a busy pool setting.
- Other info: This role offers growth potential through in-house and external training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Shift Manager will be the main point of contact for the team during their working day in our Splash swimming pool. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and drive key targets. This is an operational guest-facing role, and therefore all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
Key Responsibilities
- Enhance guest experience by driving improvements in Guest NPS and feedback.
- Boost Employee NPS, ensuring a positive work environment.
- Increase visitor numbers and guest satisfaction scores.
- Manage the team during shifts, ensuring key tasks and objectives are met.
- Drive add-on sales and promotions, supporting your team to do the same.
- Ensure all stock and propositions are available for guests, delivering a consistent, high-quality guest experience in line with brand and venue guidelines.
- Capture guest feedback and monitor NPS, taking action to improve where possible.
- Provide accurate rotas three weeks in advance through SAM and ensure the system is closed accurately.
- Coach and develop your team to meet departmental goals while championing Butlin’s Values and Leadership Behaviours.
- Ensure that team rotas are aligned with the Right People, Right Place, Right Time (RPRRT) principle.
- Build and maintain strong relationships across the resort and with central support teams.
- Handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes.
About You
You should possess a current National Pool Lifeguard Qualification (NPLQ) and have relevant experience of working in a busy pool environment. You should also have the ambition and capability to further develop your leadership skills by undergoing additional in-house training, as well as external courses.
You should have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively. A background in creating new opportunities through sales and promotions is crucial, along with the competence to collaborate with a diverse team to meet the business's needs as determined by guest demand. You should have a track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
Additionally, you should have exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Splash Shift Manager employer: Jobtraffic
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Splash Shift Manager
✨Tip Number 1
Familiarise yourself with Butlin's values and leadership behaviours. Understanding their culture will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your experience in managing teams and enhancing guest experiences. Think of specific examples where you've successfully led a team or improved customer satisfaction, as these will resonate well with the hiring managers.
✨Tip Number 3
Showcase your ability to adapt to changing environments. Since the role involves managing fluctuating guest demand, be ready to share instances where you've successfully handled unexpected challenges or changes in a busy setting.
✨Tip Number 4
Network with current or former employees of Butlin's if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what the role truly entails.
We think you need these skills to ace Splash Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, guest services, and operational roles. Emphasise any previous work in a pool environment or similar settings to show you understand the demands of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing guest experiences and your leadership style. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in past roles.
Highlight Relevant Qualifications: Clearly state your National Pool Lifeguard Qualification (NPLQ) and any other relevant certifications. This will demonstrate your preparedness for the responsibilities of the Shift Manager position.
Showcase Your People Skills: Use your application to illustrate your ability to build strong relationships with both guests and team members. Provide examples of how you've resolved conflicts or improved team dynamics in previous positions.
How to prepare for a job interview at Jobtraffic
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your coaching and development skills.
✨Emphasise Guest Experience
Since this role is heavily focused on enhancing guest experience, be prepared to discuss your approach to customer service. Provide examples of how you've handled guest feedback and improved satisfaction scores in previous roles.
✨Discuss Operational Efficiency
The role requires managing fluctuating guest demand while maintaining high operational standards. Talk about your experience with operational planning and how you've ensured that tasks are completed efficiently and effectively in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face as a Shift Manager and how you would address them, especially regarding team dynamics and guest interactions.
