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- Tasks: Join our team as a Customer Service Advisor, assisting customers at Plymouth Coach Stations.
- Company: National Express is a leading transport provider committed to safety and inclusivity.
- Benefits: Enjoy flexible hours with no set shifts and the chance to work in a dynamic environment.
- Why this job: Be at the heart of a bustling transport hub, helping people while developing your skills.
- Qualifications: Must have English language skills and experience in fast-paced customer service.
- Other info: We promote a diverse workplace and offer support for applicants needing adjustments.
We have a new Casual opportunity for a Customer Service Advisor to support our team at Plymouth Coach Stations. As a casual, there are no set hours; however, we support our customers between the hours 08:30 and 17:30 Monday through Sunday.
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Plymouth Coach Stations, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite interview on either Thursday 3rd July.
What you’ll do...
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy.
- Assist in the training and development of peers and promote Department of Health rules to maintain a safe working environment.
- Promote a cohesive, empowered and engaged working environment.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department.
What you’ll need...
- English language skills.
- Experience of front-line customer service in a fast-paced environment.
- Positive attitude to customer service and personal development.
- Ability to work in a team or independently on your own initiative.
- Good levels of health, stamina and fitness will be required as the environment is fast-paced and work will involve standing and/or sitting for long periods of time.
- The ability to work shift patterns including weekends and bank holidays.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Casual Customer Service Advisor Plymouth employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor Plymouth
✨Tip Number 1
Familiarise yourself with the Plymouth Coach Stations and the services they offer. Understanding the layout and key locations will help you answer customer queries more effectively during your interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a busy transport environment. This will prepare you to demonstrate your ability to handle various situations confidently.
✨Tip Number 3
Showcase your flexibility and willingness to work varied hours, including weekends and bank holidays. Highlighting your availability can make you a more attractive candidate for this casual role.
✨Tip Number 4
Prepare questions to ask during the onsite interview about team dynamics and training opportunities. This shows your interest in personal development and your commitment to contributing positively to the team.
We think you need these skills to ace Casual Customer Service Advisor Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your ability to handle customer queries and work effectively in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the company's commitment to customer service. Mention your positive attitude and willingness to learn, as these traits are essential for this position.
Highlight Relevant Skills: In your application, emphasise your English language skills and any experience you have with ticketing systems or operational procedures. This will show that you are prepared for the technical aspects of the job.
Prepare for the Interview: If invited for an interview, be ready to discuss your previous customer service experiences and how you handle challenging situations. Familiarise yourself with the company's health and safety policies, as these are crucial in the transport environment.
How to prepare for a job interview at National Express Group PLC
✨Show Your Customer Service Skills
Make sure to highlight your experience in front-line customer service. Share specific examples of how you've handled challenging situations and provided excellent service in a fast-paced environment.
✨Demonstrate Teamwork and Initiative
Be prepared to discuss how you work well in a team and also how you can take initiative when needed. Employers value candidates who can adapt to both collaborative and independent roles.
✨Understand the Role and Environment
Familiarise yourself with the transport environment and the specific duties of a Customer Service Advisor. Showing that you understand the hustle and bustle of the role will demonstrate your enthusiasm and readiness.
✨Prepare for Health and Safety Questions
Since health and safety is a priority, be ready to discuss how you would maintain high standards in a busy environment. Think about past experiences where you ensured safety protocols were followed.
