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For Companies At a Glance
- Tasks: Provide technical support and contribute to innovative tech projects for local businesses.
- Company: Join a dynamic team in Perth, focused on enhancing technology solutions globally.
- Benefits: Enjoy flexible working options, private healthcare, and ongoing training opportunities.
- Why this job: Be part of a collaborative culture that values innovation and personal growth.
- Qualifications: A degree in IT or related field, with experience in help desk or IT support roles.
- Other info: Ideal for tech enthusiasts eager to learn and adapt in a fast-paced environment.
The predicted salary is between 20000 - 24000 £ per year.
We are looking for a proactive and technically skilled IT Support Specialist to work with our clients' Technology Manager. In this role, you’ll provide day-to-day technical support to staff while also contributing to innovative technology projects that benefit local businesses globally.
Key Responsibilities:
- Provide first-line technical support for hardware, software, and systems issues
- Install, configure, and troubleshoot laptops, printers, and other peripherals
- Maintain accurate IT documentation, including manuals and user guides
- Administer user accounts across Google Workspace, HubSpot, and WordPress
- Perform routine system maintenance tasks such as updates, backups, and antivirus scans
- Support IT projects including software rollouts, system upgrades, and network improvements
- Deliver staff training on IT procedures and best practices
- Stay up-to-date with emerging technologies and industry trends
- Communicate clearly and effectively across all levels of the organisation
- Ensure data integrity through regular maintenance, including data cleaning, validation, and organisation across systems
What you’ll bring:
- Strong technical aptitude and troubleshooting skills
- Proficiency with Windows and macOS operating systems
- Familiarity with computer hardware components and peripherals
- Excellent communication and interpersonal skills
- A customer service-oriented mindset and eagerness to help others
- Ability to manage tasks independently and collaborate within a team
- Willingness to learn and adapt to new technologies
- Prior experience in a help desk or IT support role
- Experience with Google Workspace and macOS operating systems
- Experience with remote desktop support tools and ticketing systems
- Familiarity with WooCommerce or other e-commerce platforms
- Degree in IT, Computer Science, or a related field
Additional Information:
- Attention to detail and logical thinking
- Excellent written and spoken English
- Interest in contributing to technology projects
- Flexible, resilient, and highly organised
- Proactive with strong analytical and problem-solving skills
- Team player with a strong sense of service
- Trustworthy and capable of handling sensitive information appropriately
- Flexible working options, including remote and hybrid working
- Private healthcare through Vitality
- Opportunities for ongoing training and development
- A values-driven, collaborative team environment
IT Support Specialist employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Google Workspace and remote desktop support tools. Having hands-on experience or even a basic understanding of these platforms can give you an edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss these scenarios in detail during the interview to demonstrate your analytical thinking.
✨Tip Number 3
Stay updated on emerging technologies and industry trends relevant to IT support. This knowledge will not only help you in interviews but also show your enthusiasm for the role and commitment to continuous learning.
✨Tip Number 4
Practice your communication skills, as clear and effective communication is crucial in IT support roles. Consider role-playing common support scenarios with a friend to enhance your ability to explain technical concepts to non-technical users.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with hardware and software troubleshooting. Emphasise any familiarity with Google Workspace, macOS, and remote desktop support tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service mindset and eagerness to help others. Mention specific examples of how you've contributed to technology projects or provided exceptional support in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, including proficiency with Windows and macOS operating systems, as well as any experience with ticketing systems and e-commerce platforms like WooCommerce.
Showcase Communication Skills: Since the role requires effective communication across all levels, provide examples in your application that demonstrate your excellent written and spoken English, as well as your ability to train staff on IT procedures.
How to prepare for a job interview at Denholm Associates
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows and macOS operating systems, as well as any troubleshooting you've done with hardware and software. You might even want to bring examples of past issues you've resolved.
✨Demonstrate Your Customer Service Mindset
Since this role involves providing support to staff, it's crucial to showcase your customer service skills. Share examples of how you've helped others in previous roles, focusing on your communication style and ability to remain calm under pressure.
✨Familiarise Yourself with Relevant Tools
Make sure you know the tools mentioned in the job description, such as Google Workspace and ticketing systems. If you have experience with remote desktop support tools, be ready to discuss how you've used them effectively in past positions.
✨Express Your Willingness to Learn
The company values a proactive approach and a willingness to adapt to new technologies. Be sure to convey your enthusiasm for learning and staying up-to-date with industry trends, perhaps by mentioning any recent courses or certifications you've pursued.
