Instructional Designer

This is a hybrid position working 3 days per week in the office with the option to work from home 2 days per week and can be located in either Fargo, ND or Sioux Falls, SD.

Job Summary: As an Instructional Designer, you will ensure the smooth and effective functioning of small to large-scale training events and special projects. In this role, you focus on the development and continuous improvement of curriculum design and delivery, supporting the organization with new products, procedures, and processes. You will collaborate with the business to create, facilitate, and update new hire and ongoing virtual training programs.

Responsibilities:

• Research, design, build, and execute web-based, multimedia, and classroom development solutions and use instructional methods that best suit the content and learning needs of the participants.
• Collaborate across boundaries with internal customers to design and implement the most effective development solutions.
• Serve as subject matter expert in projects/initiatives to create procedures and tools to assist team members with their responsibilities.
• Execute on the design, build, and integration of technical, customer service, sales, and support functions into comprehensive curriculum for each training function.
• Design and develop training modules, programs, and resources based on business and performance objectives utilizing online learning tools including but not limited to Adobe Creative Suite, Captivate, Vyond, and Canva.
• Partner with internal stakeholders and experts regarding instructional design.
• Use known education principles and innovate using new training methods and techniques.
• Manage resources and budget responsibilities to maximize cost effectiveness and quality.
• Quickly understand and assimilate new technologies.
• Demonstrate business acumen by maintaining proficient knowledge of Midco products and services as well as current trends in web technologies and design practices.
• Ideate, design and revise compelling print and digital experiences.
• Work independently as well as in a team environment to meet production deadlines.
• Compile monthly reports to leadership.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent (GED).
• One to two years of experience in instructional design.
• Two years of professional work experience in areas such as training, graphic design, learning and development, curriculum design, customer experience leadership or support, video production, or content development.
• Must know or be able to learn and use online development tools such as Adobe Creative Suite, Captivate, Vyond, and Canva.
• Detail-oriented with great self-motivation, organization, and strong written and verbal communication skills.
• Skilled in using Microsoft 365 Suite (Word, Excel, PowerPoint and other applications).

Preferred Qualifications:

• Bachelor’s degree in Communications, Graphic Design and Video Production.
• Skills in technical and instructional writing.
• Experience with learning management systems (LMS) and digital delivery methods.
• Familiarity with traditional and modern job training methods and techniques.

The noise level in the work environment is moderate to loud. Inbound and outbound call center environment, wearing a headset. May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.

Physical Demands: May occasionally be required to reach with hands and arms, stoop, kneel, or crouch. May be required to remain in a seated position for extended periods. Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands: Proficiency in understanding problems and collaborating with others to find alternative solutions. Clearly articulate instructions and expectations. Skilled in focusing on the issue at hand without reacting emotionally. Ability to de-escalate conflicts effectively. Work independently as well as in a team environment. Possess and effectively leverage strong problem-solving, critical thinking, and decision-making skills while using good judgment.

About Midco: Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles. We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve. We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin. Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law.