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For Companies At a Glance
- Tasks: Provide first-line IT support, resolving technical queries and managing user requests.
- Company: Join a leading IT services company focused on innovative tech solutions.
- Benefits: Enjoy a starting salary of £23, plus perks like flexible working options.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: Experience in IT support roles and familiarity with Microsoft applications required.
- Other info: Office-based role with a focus on teamwork and professional development.
The predicted salary is between 27600 - 38400 £ per year.
An opportunity has arisen for an IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As an IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment. This is an office-based role offering a starting salary of £23, and benefits.
You will be responsible for:
- Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
- Logging and managing service tickets using ServiceNow (or similar systems)
- Providing updates to users on the progress of their queries
- Assisting with the installation, configuration, and troubleshooting of software and hardware
- Supporting printer setup, maintenance and issue resolution
- Maintaining accurate documentation and knowledge base articles
- Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
- Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
- Familiarity with Windows, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
- Ability to follow detailed instructions with high levels of accuracy
- Strong organisational skills and ability to prioritise workload effectively
- ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
IT Technician employer: Additional Resources
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, especially ServiceNow. If you haven't used it before, consider watching tutorial videos or reading up on its functionalities to show your proactive approach during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows Server and Active Directory. Being able to discuss specific scenarios where you've used these technologies can really impress the hiring team and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for common technical support scenarios that you might encounter in a service desk environment. Practising how you would troubleshoot issues or manage user requests can help you feel more confident during the interview process.
✨Tip Number 4
Highlight any relevant ITIL or Microsoft accreditations you may have. Even if you don't have them yet, mentioning your plans to pursue these certifications can show your commitment to professional development in the IT field.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Technician or in similar roles. Emphasise your familiarity with Windows Server, Active Directory, and Microsoft applications, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve technical queries. Mention specific examples of how you've successfully managed user requests or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to prioritise workload. If you have any ITIL or Microsoft accreditations, be sure to mention them as they can give you an edge over other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Additional Resources
✨Know Your Technical Stuff
Make sure you're familiar with the key technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft applications. Brush up on common troubleshooting techniques and be ready to discuss your previous experiences in resolving IT issues.
✨Demonstrate Your Communication Skills
As a 1st Line Support Technician, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms and be prepared to showcase your ability to handle user queries over the phone or via email.
✨Showcase Your Organisational Skills
The role requires strong organisational skills and the ability to prioritise tasks. Be ready to discuss how you manage your workload, especially in a fast-paced environment. You might even want to share examples of how you've successfully handled multiple requests at once.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ticketing systems, make sure to mention it. If not, do some research on how these systems work and be prepared to discuss how you would approach logging and managing service tickets.
