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- Tasks: Support customers with technical queries and troubleshoot software issues daily.
- Company: Join Intact, a leading software provider with over 2,500 global clients since 1992.
- Benefits: Enjoy private healthcare, flexible working, a pension plan, exercise reimbursement, and 25 days of leave.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and personal growth.
- Qualifications: A background in Accounting, ERP, or Business Management Software is preferred; training provided.
- Other info: Participate in fun social events like BBQs and charity hikes with your colleagues.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hemel Hempstead, UK
About Us
Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Scope of Role
The rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you. You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.
Responsibilities
The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilise creative thinking and problem-solving skills to address issues.
Skills and Abilities
- A systematic approach to problem solving with strong analytical skills with a “can do” attitude.
- Must demonstrate initiative, with the ability to work independently or as part of a team.
- Excellent communication skills and a friendly empathetic manner.
- Ability to work under pressure and manage customer experience.
- Strong written and verbal communication skills with the ability to translate business requirements into technical information.
Preferred Qualifications and Experience
A person applying for this role must have:
- A day to day working knowledge of Accounting, ERP or Business Management Software systems OR a Degree or third level qualification in Computer Science, Accounting or Business.
- A good knowledge of financial and management reporting & a financial acumen.
Experience in any of the following is desirable but not essential as training will be provided:
- Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
- Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
- Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
- Day to day working with Accounting, ERP or Business Management Software.
- A good knowledge of financial and management reporting or financial acumen.
Benefits and Culture
Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As noted, Intacters drive our culture. Our iSocial group organises a number of Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more. In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
- Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
- Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
- Pension Plan: Intact contributes up to 3% of an Intacter's salary, helping them plan for the future.
- Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
- Holidays: Intact offers 25 days of paid leave, plus all UK Bank Holidays.
Senior Application Support Consultant employer: Intact Software Ltd.
Contact Detail:
Intact Software Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software solutions that Intact offers, especially in Accounting, ERP, and Business Management. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills related to SQL databases and APIs, as these are mentioned in the job description. Being able to discuss your experience or knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully solved technical problems in the past. Highlighting your systematic approach and analytical skills will resonate well with the hiring team, who value a 'can do' attitude.
✨Tip Number 4
Showcase your communication skills by being clear and concise when discussing your experiences. Since the role involves customer interaction, demonstrating your ability to translate technical information into layman's terms will be crucial.
We think you need these skills to ace Senior Application Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with ERP or business management software. Emphasise any technical skills you possess, such as knowledge of SQL or experience with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and customer support. Mention specific examples of how you've solved technical issues in the past and how your skills align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: When detailing your experience, focus on instances where you've demonstrated strong analytical skills and a systematic approach to problem-solving. This is crucial for the role of Senior Application Support Consultant.
Highlight Communication Abilities: Since excellent communication skills are essential for this position, provide examples of how you've effectively communicated technical information to non-technical stakeholders. This will show that you can bridge the gap between technical and business requirements.
How to prepare for a job interview at Intact Software Ltd.
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Accounting, ERP, and Business Management Software systems. Be prepared to discuss how your experience aligns with the technical requirements of the role, especially in areas like SQL databases and API integrations.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting technical scenarios, be ready to share examples of how you've approached problem-solving in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Empathetically
Excellent communication skills are crucial for this position. Practice explaining complex technical concepts in simple terms, as you may need to translate business requirements into technical information for customers.
✨Emphasise Teamwork and Initiative
Highlight your ability to work both independently and as part of a team. Share instances where you've taken the initiative to improve processes or support colleagues, showcasing your collaborative spirit and 'can do' attitude.
