Senior Technical Writer

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries.

About the Role

We’re looking for a collaborative and detail-oriented Senior Technical Writer to own our customer-facing documentation and empower users with clear, actionable instructions and guidance. In this role, you’ll be the go-to expert for communicating how our products work—empowering customers through best-in-class documentation and cross-functional collaboration.

What You'll Accomplish

• Produce clear, accurate, and comprehensive customer-facing documentation for new and updated Attentive products, including in our Help Center and API/developer documentation.
• Own the end-to-end documentation process for feature releases: from early feature exploration, product testing, and SME interviews to writing, editing, and publishing.
• Maintain and improve our existing documentation to ensure content is accurate, up to date, and aligns with our brand and style guides.
• Evaluate and improve the overall information architecture of our Help Center and developer docs to ensure intuitive navigation and discoverability.
• Develop and monitor key performance indicators (KPIs) to measure content effectiveness and continuously improve the Help Center customer experience.
• Use data to make decisions—track usage, identify gaps, and refine documentation to reduce support ticket volume and improve user experience.
• Partner closely with cross-functional teams—including Product Management, Customer Education, Marketing, and Support—to translate complex product information into easy-to-understand content.
• Contribute to a unified customer education strategy by collaborating on content for other channels, such as in-app guides (Pendo), video walkthroughs, and our learning academy.

Your Expertise

• You have 5+ years of experience in technical writing, product documentation, or content development—ideally in a B2B SaaS.
• You have exceptional technical writing and editing skills, with a keen eye for detail, clarity, and consistency.
• Ability to quickly understand complex technical concepts and distill them into language appropriate for non-technical users.
• Experience writing documentation for both end-users and developers, with a solid understanding of REST APIs, webhooks, and developer workflows.
• You’re proficient with content creation and management tools, including Google Workspace and Zendesk Guide.
• You’re familiar with APIs and API documentation tools like Redocly, screen-capture software like SnagIt, and task management tools like Jira and monday.com.
• You have strong project management skills and can balance long-term initiatives alongside day-to-day requests without losing track of the details.
• You’re an excellent communicator and collaborator, skilled at working with a diverse set of stakeholders and subject matter experts to gather information and drive projects forward.
• You’re resourceful and self-motivated—eager to test features on your own, ask thoughtful questions, and prepare thoroughly to make the best use of your time with subject matter experts.
• You have experience working with contributing technical writers (such as agency partners or teammates) that includes assigning tasks, providing constructive feedback, and ensuring adherence to style guidelines and best practices.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $93,000 - $115,000 annually + equity + benefits.
• Equity is a substantial part of the total compensation package.
• Our salary ranges are determined by role, level and location.

Attentive Company Values

• Default to Action - Move swiftly and with purpose.
• Be One Unstoppable Team - Rally as each other’s champions.
• Champion the Customer - Our success is defined by our customers' success.
• Act Like an Owner - Take responsibility for Attentive’s success.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.