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- Tasks: Lead a dynamic support team to deliver top-notch customer services in housing.
- Company: Join Golding, a community-focused organization dedicated to building quality homes and sustainable communities.
- Benefits: Enjoy hybrid working, 28 days leave, pension contributions, and wellness perks.
- Why this job: Shape the future of housing support while making a real impact in people's lives.
- Qualifications: Experience in welfare benefits, team leadership, and customer engagement is essential.
- Other info: Full driving license and DBS required; flexible work environment with a modern office.
The predicted salary is between 44010 - 61614 £ per year.
Customer Support Team Leader (Housing) £44,100 per annum plus excellent benefits Maidstone Hybrid working available Full Time, Permanent It\’s?a great time to join Golding as we\’re?an efficient, local, visible and listening organisation, providing sustainable homes and communities. We\’ve established a strong track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader(Housing) to join our Tenancy team,where you\’llbe able to play a key role in shaping our future. In this key position, you will be responsible for leading our support teamwhich includes our welfare benefits, employment advice, tenancy sustainment and handyperson services. What you\’ll be doing You\’ll undertake the day to day line management of the team of support advisors to ensure the delivery of high quality customer focused support services. Supporting the Customer Success Manager in achieving a high performing team. Helping deliver high quality support services for Golding Homes to ensure support is provided to customers to sustain tenancies and support them where needed. You\’ll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managingand motivatingindividuals to ensure they provide a quality customer focused and performance driven service. More about you. What can you bring? You\’ll have previous experience of welfare benefits, employment support and tenancy sustainment. Ideally, you\’ll have extensive experience of leading a team,coaching and motivating others to achieve targets and improve performance, along withextensive experience of support delivery and quality case management. Experience of working housing management systems andworking with computerised housing management systems. Experience of working with relevant external agencies including those who support vulnerable customers Experience working with and supporting and engaging with customers. Experience of clear and concise report writing, managing budgets &successfully implementing new ways of working and supporting change. Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants\’ income. Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases. Please note a full driving licence and DBS are required for this role. When and where you\’ll be doing it You will enjoy a 37-hour working week and earn an annual salary of circa £44,100. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. Youll get: 28 days annual leave per year (plus bank holidays) Company pension contribution and life assurance Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. An annual Wellbeing Fund Hybrid Working Closing Date: Friday 31st January at midnight Interviews: TBC We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. JBRP1_UKTJ
Customer Support Team Leader (Housing) employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Leader (Housing)
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of the housing sector. Understanding the nuances of welfare benefits, tenancy sustainment, and the support services available will help you demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in the past. Highlight any specific achievements that resulted from your coaching and support.
✨Tip Number 3
Research Golding Homes and their community initiatives. Being able to discuss their projects and values will show your genuine interest in the organization and how you can contribute to their mission.
✨Tip Number 4
Prepare to discuss your experience with external agencies and how you've collaborated with them to support vulnerable customers. This will demonstrate your ability to navigate complex cases and work effectively within a network.
We think you need these skills to ace Customer Support Team Leader (Housing)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Team Leader position. Understand the key responsibilities and required skills, especially in welfare benefits, employment support, and tenancy sustainment.
Tailor Your CV: Customize your CV to highlight relevant experience in leading teams, coaching, and managing performance. Make sure to include specific examples of how you've successfully delivered support services and engaged with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the housing sector. Mention your experience with external agencies and your ability to handle complex cases, as these are crucial for the role.
Highlight Relevant Experience: In your application, emphasize your experience with housing management systems and your knowledge of policies related to welfare benefits. This will demonstrate your capability to maximize tenants' income and support vulnerable customers effectively.
How to prepare for a job interview at Golding Homes
✨Show Your Leadership Skills
As a Customer Support Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed and motivated teams in the past, focusing on specific outcomes and improvements you achieved.
✨Understand the Housing Sector
Familiarize yourself with current housing policies, welfare benefits, and tenancy sustainment strategies. Being knowledgeable about these topics will show that you're prepared to tackle the challenges of the role and support vulnerable customers effectively.
✨Highlight Your Coaching Experience
Since coaching and training are key aspects of this role, be ready to discuss your experience in developing team members. Share specific instances where your coaching led to improved performance or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex cases involving mental health or safeguarding issues. Think of scenarios from your past work where you successfully navigated difficult situations and supported customers.
