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For Companies At a Glance
- Tasks: Lead and support clinicians while driving performance and training in a fast-paced healthcare environment.
- Company: Join HeliosX, a diverse team dedicated to improving global healthcare through innovation.
- Benefits: Enjoy 25 days holiday, private health insurance, and perks like gym memberships and home office allowance.
- Why this job: Make a real impact in healthcare while working with a passionate and talented team.
- Qualifications: Management experience in healthtech is preferred; clinical background is a bonus.
- Other info: Be part of a mission-driven company aiming for global healthcare excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and motivated Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact.
Key Responsibilities
- Lead, Support & Develop Clinicians
- Act as line manager and main contact for UK clinicians, offering day-to-day support.
- Conduct 1:1s, appraisals, and manage HR or pastoral issues compassionately.
- Drive engagement and team culture through feedback, recognition, and check-ins.
- Ensure clinicians feel supported, valued, and connected.
- Monitor KPIs like productivity, utilisation, and CSAT, and address trends.
- Deliver training with GP Leads and ensure access to resources.
- Lead onboarding and maintain up-to-date training and licence records.
- Use feedback to improve clinician experience and service quality.
- Work with Medical Ops and Ops teams on service launches and process changes.
- Support resource planning and rota optimisation.
- Share clinician insights to inform improvements and drive adoption.
What You’ll Bring
- Management experience, ideally in healthtech.
- Nice to have: clinical background.
- Passion for improving performance, with an understanding of performance metrics.
- Data-driven mindset with experience using insights to drive performance improvements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover & pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme & Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance & access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Clinical Ops Team Lead employer: HeliosX
Contact Detail:
HeliosX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Ops Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in healthtech and clinical operations. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the healthcare and clinical operations sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific performance metrics and how you've used data to drive improvements in previous roles. This will showcase your data-driven mindset, which is crucial for the Clinical Ops Team Lead position.
✨Tip Number 4
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects. Highlighting your ability to support and develop clinicians will resonate well with our values at StudySmarter.
We think you need these skills to ace Clinical Ops Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in healthtech. Emphasise any leadership roles you've held and how they relate to the responsibilities of the Clinical Ops Team Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving healthcare and your commitment to high standards. Mention specific examples of how you've driven performance improvements in previous roles, especially using data-driven insights.
Highlight Key Skills: Focus on showcasing your excellent communication and interpersonal skills. Provide examples of how you've built strong relationships with teams or clinicians, as this is crucial for the role.
Prepare for Potential Questions: Anticipate questions related to performance metrics and team engagement strategies. Be ready to discuss how you would approach onboarding and training, as well as how you would handle HR or pastoral issues compassionately.
How to prepare for a job interview at HeliosX
✨Show Your Leadership Skills
As a Clinical Ops Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to supporting and developing clinicians.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators relevant to the role, such as productivity and CSAT. Be ready to discuss how you have used data to drive improvements in previous positions.
✨Emphasise Communication Skills
Strong communication is vital in this role. Think of instances where you've built relationships with team members or cross-functional teams, and be prepared to share these experiences during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle HR or pastoral issues. Practice responding to hypothetical scenarios that may arise in a clinical setting, showcasing your compassion and organisational skills.
