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- Tasks: Manage key accounts, ensuring service delivery and client satisfaction.
- Company: Join one of the UK's largest building services maintenance providers.
- Benefits: Enjoy a competitive salary, company car, and flexible working options.
- Why this job: Be part of a dynamic team focused on innovation and sustainability.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity for personal financial growth through increased profitability.
The predicted salary is between 46800 - 78000 £ per year.
The focus of this role is on understanding the customers’ expectations and to manage those to ensure service and cost expectations are met. We are looking for an experienced Account Manager to work for one of the UK’s largest building services maintenance providers looking after a mixed portfolio of commercial contracts on a national basis. Although the contracts are national, most of your working time will be located in the Midlands with the expectation that you will attend client visits as required and very occasionally overnight stays. You will need to have a strong understanding of running modern multi-client led commercial maintenance contracts from the perspective of a maintenance service provider.
Skills & Abilities
- Account Management
- Multi discipline staff management and people development.
- Promotion of core company values and those of the clients.
- Contractual negotiations and management.
- Focus on a sustainable Quality, Health, Safety and Environment operating model.
- Commercially driven.
- Innovative thinker.
- Ability to operate in a ‘solutions, not blame’ capacity whilst considering long term strategies and root cause analysis.
- Confident communicator and presenter with a focus on team motivation which delivers tangible results.
- Ability to influence stakeholders from Operative to Director level.
- Strong influencer with excellent relationship building skills through communication.
- Active listening and curiosity to challenge failing processes – where and when appropriate.
- Effective communication and planning skills.
- Enjoy meeting new people.
Core Duties
- Complete autonomy for service delivery and P&L for six building services maintenance contracts on a national basis.
- Ensuring statutory compliance, KPI and SLA compliance and Health and Safety across this portfolio.
- Working alongside Technical Services Managers and Building Managers as a trusted operations advisor.
- Strategic planning alongside clients in relation to projects, sustainability, supply chain diversity and Corporate Social Responsibility.
- Responsible for review and implementation of the PPM frequency strategy and asset life cycle.
- Ensuring mandatory and statutory compliance is adhered to.
- Maintaining the highest M&E audit score possible across the contracts.
- Working alongside teams in both project delivery and harmonizing between on-site team and projects.
Salary: Up to £65K subject to experience
Company Car or Car Allowance
Working Hours: M-F (Apply online only). Flexibility to work from home as planned and business need
Location: Derby
Reports to: Business Unit Director
Holidays: 25 Days + 8 BH
Duties of the Key Accounts Manager
- Manage the performance of the Maintenance Service Teams.
- Ensuring SLA’s and KPI’s are on target.
- Develop a rapport with the key client stakeholders through professional engagement.
- Identify additional revenue streams through projects and contract enhancements.
- Produce monthly reports and attend monthly client meetings.
- Maintain a regular and frequent site presence.
You will be working very closely with the Business Unit Director so it will be a close management team. Your role as the new Accounts Manager is to continue to develop the client relationship and drive up the efficiency and profitability; you will also take responsibility for the full P&L of the portfolio. You will also personally benefit financially by increasing the profitability of your division.
If you would like a more detailed understanding of this role, please send us your CV and one of our consultants will be in touch to assist you in your application.
Key Account Manager employer: Stallion Recruitment Ltd
Contact Detail:
Stallion Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to building services maintenance. Understanding these metrics will help you demonstrate your ability to manage and improve them during interviews.
✨Tip Number 2
Network with professionals in the building services industry, especially those who have experience in account management. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare examples of how you've successfully managed multi-discipline teams and improved client relationships in previous roles. Being able to share specific instances will showcase your skills and experience effectively.
✨Tip Number 4
Research the company’s core values and recent projects. Tailoring your conversation to align with their mission and demonstrating your understanding of their operations will make a strong impression during interviews.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the building services or maintenance sector. Emphasise your skills in managing multi-discipline teams and your understanding of commercial contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to meet customer expectations and manage service delivery effectively. Mention specific examples of how you've successfully influenced stakeholders and improved processes in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as contractual negotiations, client communication, and strategic planning. Use bullet points for clarity and impact.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in SLA compliance or successful project implementations. This will demonstrate your capability to drive efficiency and profitability.
How to prepare for a job interview at Stallion Recruitment Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Key Account Manager does, especially in the context of building services maintenance. Familiarise yourself with the specific responsibilities mentioned in the job description, such as managing service delivery and P&L for multiple contracts.
✨Showcase Your Communication Skills
As a Key Account Manager, effective communication is crucial. Prepare to demonstrate your ability to influence stakeholders at various levels. Think of examples where you've successfully built relationships or resolved conflicts through strong communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Be ready to discuss past experiences where you had to think innovatively or manage a difficult situation, particularly in a multi-client environment.
✨Highlight Your Commercial Acumen
Since the role is commercially driven, be prepared to discuss how you've previously identified revenue streams or improved profitability in your past roles. Use specific metrics or outcomes to illustrate your success in managing accounts effectively.
