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- Tasks: Support our ticketing team with admin tasks and fan enquiries.
- Company: Join Brighton & Hove Albion FC, a top football club with community spirit.
- Benefits: Earn while you learn with a Level 3 Apprenticeship and flexible hours.
- Why this job: Kickstart your career in football and customer service with a supportive team.
- Qualifications: Excellent communication skills and basic numeracy required.
- Other info: 18-month fixed term contract based at the American Express Stadium.
Role: Supporter Services & Ticketing Admin Apprentice Salary: In line with the apprenticeship hourly rate (currently £6.40 per hour) Hours: 30 hours per week, Monday to Friday Location: American Express Stadium, Brighton, BN1 9BL Contract Type: 18-month fixed term contract Close Date: 28th January 2025 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Help us deliver an exceptional service to our loyal fans You will support our award-winning ticketing team by providing effective administrative support focusing on ticketing, membership packs and more. You will also deal with general enquiries from our fans by phone, email, webchat and in person on matchdays. Whilst in employment, you will gain a Level 3 Apprenticeship, so we are looking for someone who is committed to completing the full 18-month apprenticeship and ensuring their coursework is completed on time. The apprenticeship will be done in conjunction with East Sussex College. What we are looking for This is a great opportunity for someone who is looking at starting their career in football or in a customer service role. You will have excellent communication skills and a competent level of numeracy and …
Supporter Services and Ticketing Admin Apprentice employer: Brighton and Hove Albion Foundation Careers
Contact Detail:
Brighton and Hove Albion Foundation Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services and Ticketing Admin Apprentice
✨Tip Number 1
Familiarize yourself with Brighton & Hove Albion FC's history and values. Understanding the club's community spirit and commitment to excellence will help you connect with the team and demonstrate your passion during any interactions.
✨Tip Number 2
Gain experience in customer service roles, even if they are not directly related to football. Highlighting your ability to handle enquiries and provide excellent service will make you a strong candidate for this apprenticeship.
✨Tip Number 3
Practice your communication skills by engaging with fans or customers in various settings. Whether it's through volunteering or part-time work, showcasing your ability to interact effectively will be crucial for this role.
✨Tip Number 4
Be proactive in learning about ticketing systems and administrative processes. Familiarizing yourself with common ticketing software or customer relationship management tools can give you an edge in the application process.
We think you need these skills to ace Supporter Services and Ticketing Admin Apprentice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Supporter Services and Ticketing Admin Apprentice position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Mention specific examples where you provided excellent service or handled inquiries effectively.
Show Your Passion for Football: Express your enthusiasm for football and working with fans in your application. This could be through personal anecdotes or by discussing your understanding of the importance of supporter services in enhancing the matchday experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brighton and Hove Albion Foundation Careers
✨Show Your Passion for Football
Make sure to express your enthusiasm for football and how it connects to the role. Share any personal experiences or stories that highlight your love for the game and how it drives you to provide excellent service to fans.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to remain calm under pressure, especially during busy matchdays.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with the ticketing team, be prepared to talk about your experience working in teams. Share specific instances where you collaborated effectively to achieve a common goal.
✨Understand the Role and Responsibilities
Familiarize yourself with the key responsibilities of the Supporter Services & Ticketing Admin Apprentice role. Be ready to discuss how your skills and experiences align with these tasks, such as administrative support and handling fan inquiries.
