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- Tasks: Join our team as a Trainee Parts Advisor, assisting customers and managing parts stock.
- Company: Sytner Group is a leading automotive retailer committed to excellence and customer service.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Be part of a supportive team that values your contributions and offers career development.
- Qualifications: Customer service experience in retail is essential; motor industry experience is a plus.
- Other info: We embrace diversity and welcome applicants from all backgrounds.
About the role
Sytner Group is looking for a motivated and committed Trainee Parts Advisor to join our team at Sytner Tamworth. As a Sytner Trainee Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Trainee Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation. Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Why Sytner?
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Trainee Parts Advisor employer: Sytner
Contact Detail:
Sytner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially parts and accessories. Understanding common vehicle parts and their functions will help you communicate effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Share specific examples of how you've successfully resolved customer issues or provided excellent service in previous roles.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of instances where you've managed stock levels or maintained an orderly workspace, as these are crucial for the Trainee Parts Advisor role.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family about automotive topics. Being able to explain parts and services clearly will show your potential employers that you're ready to assist customers effectively.
We think you need these skills to ace Trainee Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or the motor industry. Emphasise any roles where you demonstrated strong communication skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully assisted customers in the past and how that aligns with Sytner's values.
Showcase IT Literacy: Since being IT literate is important for this role, mention any relevant software or systems you are familiar with. If you have experience with inventory management systems or similar tools, be sure to include that.
Highlight Flexibility: Sytner requires flexibility in working patterns, including weekends. Make sure to mention your availability and willingness to work varied hours in your application to demonstrate your commitment.
How to prepare for a job interview at Sytner
✨Showcase Your Customer Service Skills
Since customer service experience is crucial for this role, be prepared to discuss specific examples from your past jobs. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer interactions to showcase your ability to engage with customers both face-to-face and over the phone.
✨Highlight Your Organisational Skills
The role requires high levels of organisation and attention to detail. Be ready to discuss how you manage tasks, prioritise responsibilities, and maintain accuracy in your work. Providing examples of how you've kept things organised in previous roles can be beneficial.
✨Express Your Passion for the Motor Industry
If you have experience in the motor industry, make sure to mention it. Even if you don't, showing enthusiasm for cars and parts can set you apart. Research the company and its products beforehand to demonstrate your genuine interest in the role.
