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- Tasks: Join our friendly team as a Customer Service Advisor, handling enquiries and processing orders.
- Company: Lincat is a leading manufacturer of commercial catering equipment with over 50 years of experience.
- Benefits: Enjoy a full-time role with a rotating schedule and opportunities for product training.
- Why this job: Be part of a passionate team dedicated to exceptional customer satisfaction and innovation.
- Qualifications: Experience in customer service or sales is preferred; excellent communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Lincat is a thriving manufacturing business and one of the world’s leading names in commercial catering equipment. With over 50 years of experience, we are known for delivering world-class innovation, outstanding product quality, and exceptional customer satisfaction. Every year, we manufacture over 50,000 products and export to more than 80 countries. At Lincat, quality is at the heart of everything we do, driven by our ongoing investment in research and development and a passionate team dedicated to serving our extensive global customer base.
We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team. You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service.
This is a full-time role, working 37.5 hours per week, Monday to Friday, on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm.
Key Areas of Responsibility- Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times. This will involve:
- Answering a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Dealing with queries and problems from dealers, end users and the public and ensuring resolution in a timely and professional manner.
- To be the first point of contact for a member of the Business Development Managers and National Account Managers.
- Supporting the daily and weekly production of reports and statistics as required.
- To take responsibility for the sales processing of a specific product base, such as Panther/ Combi.
- To take responsibility for set accounts or orders, such as National Accounts or Export.
- Prior experience of working in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
- Experience in the commercial catering market or the wider hospitality industry is desirable.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
- Able to work proactively and on own initiative whilst understanding when to consult or seek advice.
- Ability to work as part of a team.
- High-level organisational and time management skills and the ability to pragmatically assess and manage priorities.
- Sound knowledge of Microsoft software, particularly Word and Excel.
Customer Service Advisor employer: Lincat
Contact Detail:
Lincat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Lincat's products and services. Understanding the commercial catering equipment they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of customer enquiries, being able to convey information clearly and build rapport quickly is essential for success in this role.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your capability to handle the responsibilities of the position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you're a good fit for the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales environments. Emphasise any roles where you've dealt with high volumes of enquiries or processed orders accurately.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to build rapport with customers and manage complaints effectively.
Showcase Relevant Skills: When detailing your experience, focus on skills mentioned in the job description, like excellent communication, organisational skills, and proficiency in Microsoft Word and Excel. Use examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Lincat
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled customer queries and resolved issues, as this will demonstrate your ability to provide exceptional service.
✨Demonstrate Product Knowledge
Familiarise yourself with Lincat's products and the commercial catering industry. Showing that you have done your homework will impress the interviewers and show your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This will not only show your communication skills but also your ability to engage effectively with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific customer situations. Think of examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
