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- Tasks: Assist in creating memorable experiences at events like weddings and concerts.
- Company: Join Shepherd Neame, Britain's oldest brewer with over 300 years of history.
- Benefits: Enjoy flexible hours, discounts on food, hotel stays, and access to wellness resources.
- Why this job: Be part of a vibrant team in a unique venue while making lasting memories for guests.
- Qualifications: Friendly, adaptable, and confident individuals are encouraged to apply.
- Other info: Evening shifts may end at midnight; flexibility is key!
Do you have a few hours spare a week and are looking for some time to fill? Would you like to help create memorable moments and experiences for others? We are looking for 3 Visitor Centre Assistants with energy and enthusiasm to join our team. This varied role offers the opportunity to deliver excellent customer experiences at weddings, parties, concerts, and more, in a unique venue in Faversham.
If you are friendly, adaptable, and confident, this may be just the job for you. This is a part-time role with flexible hours to support events, tours, and functions throughout the week. Hours vary weekly and often include evenings and weekends, so availability at these times and flexibility are essential. Please note: Evening shifts at the Visitor Centre, Faversham, sometimes end at midnight or occasionally later.
What's in it for you?
- Hourly wage
- 25% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and offers on 100s of high street shops and services
- Financial wellbeing app and early wage withdrawal scheme
- Share Incentive Plan
- Access to a mental well-being platform
Duties and Responsibilities:
- Prepare the Visitor Centre and Old Brewery Store bars according to customer requirements
- Use tills accurately
- Serve in the Visitor Centre and Old Brewery Store bars, dispensing drinks following best practices
- Close down the Visitor Centre and bars as per checklists
- Assist with functions and serve guests at the Brewery
- Prepare function rooms for bookings, including setting furniture and equipment
- Clear and store display and catering equipment after use
- Assist at outside events occasionally
- Maintain cleanliness in public and work areas, disposing of rubbish properly
- Follow health and safety regulations, considering the well-being of all
- Perform other duties as reasonably requested by the Visitor Centre Manager or team
The Company:
Shepherd Neame, Britain’s oldest brewer, has been based in Faversham, Kent, for over 300 years. An independent family business, we operate an award-winning visitor centre and over 300 pubs and hotels across London and the South East. With around 1,500 employees, our portfolio includes renowned ales like Spitfire Amber, Five Grain Lager, and international brands like Singha and Samuel Adams. We are committed to diversity, equality, and inclusion, welcoming applications from all backgrounds.
Visitor Centre Assistant employer: Shepherd Neame
Contact Detail:
Shepherd Neame Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Assistant
✨Tip Number 1
Familiarise yourself with the venue and its offerings. Visit the Visitor Centre in Faversham to get a feel for the atmosphere and services provided. This will help you speak confidently about the role and demonstrate your genuine interest during any interactions.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews or discussions about the role.
✨Tip Number 3
Showcase your customer service skills in any conversations you have. Think of specific examples from past experiences where you've gone above and beyond for customers, as this is crucial for a Visitor Centre Assistant role.
✨Tip Number 4
Be flexible with your availability. Since the role requires working evenings and weekends, emphasising your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any roles where you've worked in a fast-paced environment or dealt with the public.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your energy and adaptability, and explain why you want to work at the Visitor Centre.
Highlight Flexibility: Since the role requires evening and weekend availability, clearly state your flexible hours in your application. This shows you're ready to meet the demands of the job.
Showcase Teamwork Skills: In your application, mention any previous experience working as part of a team. Highlight how you contributed to creating memorable experiences for customers, which aligns with the role's responsibilities.
How to prepare for a job interview at Shepherd Neame
✨Show Your Enthusiasm
This role requires energy and enthusiasm, so make sure to express your passion for customer service during the interview. Share examples of how you've created memorable experiences for others in previous roles or events.
✨Demonstrate Flexibility
Since the job involves varied hours, including evenings and weekends, be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or worked in dynamic environments.
✨Know the Company
Familiarise yourself with Shepherd Neame's history and values. Understanding their commitment to diversity, equality, and inclusion will show that you align with their ethos and are genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult situations or ensure a positive experience for guests at events, showcasing your problem-solving skills.
