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- Tasks: Support customers in independent accommodation, helping them maintain tenancies and improve wellbeing.
- Company: Join Peabody, a leading organisation dedicated to empowering communities and enhancing lives.
- Benefits: Enjoy 25 days annual leave, flexible benefits, professional development, and family-friendly policies.
- Why this job: Make a real impact by supporting individuals with diverse needs in a collaborative environment.
- Qualifications: Experience in housing management and supporting mental health is essential; driving licence required.
- Other info: Fixed term contract until February 2026; apply before 2nd July 2025.
The predicted salary is between 28800 - 43200 £ per year.
Fixed term contract until 28th February 2026. Basildon, Essex.
Your day might begin by working from the Basildon ECC office, providing tailored support to customers in independent accommodation, helping them maintain their tenancies and improve their wellbeing. You will be supporting people with low, medium, and high support needs, including those with mental health challenges, health-related issues, or those aiming to access employment or training.
As a Support Worker, you will act as a secondary worker within a Multi-Disciplinary Team (MDT) in ECC Children & Families, offering both planned and crisis support. While employed by Peabody, you will work closely day-to-day with the MDT Team Manager at Essex County Council.
You will work alongside colleagues and senior managers to ensure our Support Service runs smoothly. You will promote a supportive and cooperative environment, listen to customer feedback, and help shape services to better meet their needs.
You are passionate about supporting others and bring experience, empathy, and a proactive approach. Whether it is offering pre-tenancy advice, signposting to welfare support, or assisting with navigating challenging situations, you are ready to empower others to live independently and confidently.
To succeed in this role, you will:
- Have demonstrable experience (professional or voluntary) supporting customers within an Intensive Housing Management service.
- Have experience supporting customers with mental health needs, other health-related issues, and employment or training pathways.
- Possess knowledge or understanding of housing-related support needs and welfare benefits.
- Be confident supporting customers with tenancy responsibilities, including navigating legal or court-related housing issues.
- Hold a full UK driving licence and have access to your own vehicle.
- Be willing to undergo an Enhanced DBS check.
Here are just a few of the benefits of working at Peabody:
- 25 days’ annual leave, plus bank holidays.
- Flexible benefits scheme, including options for healthcare, dental care, critical illness cover, vouchers, technology scheme, and access to a discount portal.
- 4 x salary life assurance.
- Competitive salaries benchmarked regularly against current market rates.
- Professional development through access to "paid for" apprenticeship programmes and qualifications.
- Two additional paid volunteering days each year.
- Family-friendly policies.
- Up to 10% pension contribution, matched 1:1.
Closing date: 2nd July 2025 at midnight. We reserve the right to close this advert early, depending on application volume.
PLEASE NOTE: Peabody does not provide sponsorship as a licensed UK employer.
Outreach Support Worker employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Support Worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with mental health needs and housing issues. Understanding these challenges will help you demonstrate your empathy and proactive approach during interviews.
✨Tip Number 2
Network with professionals in the field of housing support and mental health. Attend local events or join online forums to connect with others who can provide insights or even referrals to opportunities at Peabody.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals in similar situations. Highlighting your experience with tenancy responsibilities and welfare support will set you apart from other candidates.
✨Tip Number 4
Research Peabody's values and mission. Being able to articulate how your personal values align with theirs during the interview will show your genuine interest in the role and the organisation.
We think you need these skills to ace Outreach Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting customers, particularly in housing management and mental health. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting others. Mention your understanding of housing-related support needs and how your proactive approach can benefit the role.
Highlight Relevant Experience: In your application, emphasise any professional or voluntary experience you have in similar roles. Discuss your familiarity with tenancy responsibilities and welfare benefits, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Peabody
✨Show Your Empathy
As an Outreach Support Worker, empathy is key. Be prepared to share examples from your past experiences where you've successfully supported individuals with mental health challenges or other health-related issues. This will demonstrate your understanding and ability to connect with customers.
✨Know the Housing Landscape
Familiarise yourself with housing-related support needs and welfare benefits. During the interview, you might be asked about specific scenarios involving tenancy responsibilities or legal issues. Showing that you have a solid grasp of these topics will set you apart.
✨Highlight Teamwork Skills
Since you'll be working within a Multi-Disciplinary Team, it's important to showcase your teamwork abilities. Prepare to discuss how you've collaborated with colleagues in previous roles to provide effective support and improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenging situations you've faced in the past and how you navigated them. This will help illustrate your proactive approach and readiness to empower others.
