Senior User Researcher

Company Description

Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionising the way businesses operate. Our vision is to be the leading digital challenger in Europe while evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to programme delivery and service operations, designed to meet diverse business needs.

Job Description

At this level, you will be expected to:

• Have experience working to the GDS design principals or equivalent standards in the UK public sector.
• Build user‑centred practices in new teams.
• Align user research activities with wider plans to inform a service proposition.
• Carry out user research and supervise and develop other user researchers to assure and improve research practice.
• Inclusive research: help teams understand the diversity of users and advocate for inclusive practices, designing and delivering accessible services that work for all users.
• Research skills: apply a wide range of primary and secondary user research methods.
• Analysis and synthesis: analyse research data, synthesise findings, engage sceptical colleagues and advise on techniques to assure best practice.
• Present research findings: draw out key findings and implications, summarising and tailoring for different audiences.
• Society and technology: understand the social and technological context of projects.
• Strategic insight: understand the problem the team is trying to solve and align research activities to inform decision‑making and action.
• Technical understanding: know the technologies used to build and operate digital services.
• User‑centred and agile practices: embed user‑centred practices into agile workflows, helping inexperienced teams adopt and sustain them.

Qualifications

• 4+ years of User Research experience.
• Experience working to the GDS design principals or equivalent UK public sector standards.
• Full right to work in the UK.
• Eligible for Security Clearance.
• Work to a hybrid working model.

Benefits

• Hybrid working model with some flexible working.
• 25 days’ holiday.
• Private medical healthcare via Vitality.
• Pension contribution and life assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well‑being services.
• Access to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Leeds, England, United Kingdom

Additional Information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. Our culture is built on fostering low bureaucracy, high agility and flexibility, enabling everyone to contribute their best. We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email the HR Team at reasonableadjustments@netcompany.com for assistance.