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- Tasks: Support the Distribution Manager in transforming hotel distribution processes and managing a small team.
- Company: Join Imperial London Hotels, a historic brand with over 185 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Why this job: Be part of a transformative journey, challenge the status quo, and help others grow.
- Qualifications: Previous hotel or supplier distribution experience is preferred; familiarity with relevant systems is a plus.
- Other info: Opportunities for training, development, and funded apprenticeships available.
The predicted salary is between 30000 - 52500 £ per year.
Are you currently working in the hotel distribution space and feel like every day is the same? Do you often think that there is a better way of doing things but don’t have the power to make the change, or feel that you cannot test and learn new tools or ideas? Do you want to share your knowledge and help others grow whilst continuing your own learning? Are you ready for the next step but have nowhere to progress to? If yes, then we want to hear from you!
We are Imperial London Hotels, and we want to rewrite the traditional hospitality mentality. We are looking for an Assistant Distribution Manager with a like-minded individual, with an ‘entrepreneurial spirit’ and preferably a strong distribution background to join us, supporting the Distribution Manager and team as we embark on a transformation journey for our family of hotels.
This is a unique opportunity to meaningfully contribute to the growth and establishment of the distribution function, from the technology we need to the people we bring in. We have big plans across the group, and we need someone who shares our excitement in profound change, whilst being able to stay true to our core values. Attention to detail and process is key to this role, as is being able to effectively liaise with internal and external stakeholders, making no two days the same.
We believe in growing our people as well as our business so we need someone who has a genuine interest in helping others to be the best they can be. If you are looking for a role where you can challenge yourself and the status quo, where asking ‘why’ is encouraged, and where you can affect real change within the company for our people and guests.
Key Duties will include:
- Monitor/ review and spot-check systems and connectivity for all ILH properties
- Onboard new partners and suppliers
- Troubleshooting system and rate failures
- Assist properties with rate/ room type queries
- Identify rate parity issues and bring them to the attention of the suppliers to resolve
- Manage a small team to ensure high-quality and timely work is completed, with an active role in developing their skill set
- Stay up-to-date with any impacting system changes or scheduled downtime, and communicate this to the affected departments
- General ad-hoc tasks that support the smooth delivery of rooms, rates and bookings over all interfaces
- Deputising in the absence of the Distribution Manager
Desirable attributes:
- Previous experience in hotel or supplier distribution (in the last 3 years)
- Familiar with PMS, CRS, channel manager and associated systems, ideally Amadeus environment
What you will get in return:
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
Assistant Distribution Manager employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Distribution Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hotel distribution and technology. Understanding systems like PMS, CRS, and channel managers will give you an edge, especially if you can demonstrate your knowledge during networking opportunities.
✨Tip Number 2
Connect with current or former employees of Imperial London Hotels on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your entrepreneurial spirit by discussing any innovative ideas you've implemented in previous roles. This aligns with the company's desire for someone who can challenge the status quo and contribute to their transformation journey.
✨Tip Number 4
Prepare to discuss how you can help develop a team. Since the role involves managing a small team, think of examples where you've successfully mentored or trained others, as this will highlight your leadership skills.
We think you need these skills to ace Assistant Distribution Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel distribution and any specific systems you are familiar with, such as PMS or CRS. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've contributed to previous teams and how your entrepreneurial spirit aligns with their vision for transformation.
Showcase Your Attention to Detail: Given the emphasis on attention to detail in the job description, ensure that your application is free from errors. Double-check your documents for spelling and grammatical mistakes, and format them neatly.
Highlight Your Team Management Skills: If you have experience managing a team, be sure to include this in your application. Discuss how you've developed others' skills and contributed to a positive team environment, as this is a key aspect of the role.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've contributed to previous roles and how you envision making a difference at Imperial London Hotels.
✨Demonstrate Your Technical Knowledge
Since the role requires familiarity with systems like PMS, CRS, and channel managers, be prepared to discuss your experience with these technologies. Highlight any specific tools you've used and how they improved your previous work processes.
✨Emphasise Team Management Skills
As you'll be managing a small team, it's crucial to showcase your leadership abilities. Discuss your approach to developing team members' skills and how you ensure high-quality work is completed on time.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your troubleshooting skills, especially regarding system failures or rate parity issues. Prepare examples of past challenges you've faced and how you resolved them effectively.
