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For Companies At a Glance
- Tasks: Support clients with Microsoft 365 services, focusing on onboarding and technical troubleshooting.
- Company: Join a dynamic team dedicated to providing top-notch tech support and solutions.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values initiative and problem-solving in a fast-paced environment.
- Qualifications: Strong client service skills, experience with Microsoft 365, and proficiency in PowerShell scripting required.
- Other info: Work from our vibrant Manchester City Centre office three days a week.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised and detail-oriented Application & Systems Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting. The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
- Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and site configurations.
- Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
- Act as liaison between clients and development teams to escalate and resolve issues.
- Advise on Microsoft 365 tenancy best practices.
- Assist with data import into SharePoint, resolving any issues that arise.
- Execute PowerShell scripts for bulk changes across customer environments.
- Serve as an internal escalation point for 1st Line Support queries.
- Collaborate with the Support team on resolving complex Microsoft 365-related issues.
- Automate routine or repetitive tasks to improve operational efficiency.
- Maintain internal knowledge bases and troubleshooting documentation.
- Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
- Strong client service orientation and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proven ability to perform under pressure in a fast-paced environment.
- Self-starter with a proactive, hands-on approach to tasks.
- Experience managing multiple concurrent projects to tight deadlines.
- Excellent written and verbal communication skills.
- Confident in leading meetings and presenting solutions to clients.
- Solid analytical and troubleshooting skills.
Essential Experience
- Microsoft SharePoint – Advanced understanding of site configurations and permission management.
- Microsoft Entra ID – Experience with identity and access management and tenant setup.
- PowerShell – Proficient in scripting and task automation.
Desirable Knowledge
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
Benefits
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical insurance
- Dental insurance
- Life assurance
- 3 days office based - Manchester City Centre Office
Interested? Please Click Apply Now!
Application & Systems Support Engineer - Microsoft 365 employer: Adria Solutions Ltd.
Contact Detail:
Adria Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application & Systems Support Engineer - Microsoft 365
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Entra ID and SharePoint. Understanding these platforms inside out will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills. Being able to demonstrate your proficiency in automating tasks can set you apart from other candidates and show that you're proactive about improving operational efficiency.
✨Tip Number 3
Prepare to discuss your experience with client onboarding and technical support. Think of specific examples where you've successfully resolved issues or improved processes, as this will highlight your problem-solving abilities.
✨Tip Number 4
Practice your communication skills, especially in a client-facing context. Being able to clearly explain technical concepts to non-technical clients is crucial, so consider role-playing scenarios with a friend or colleague.
We think you need these skills to ace Application & Systems Support Engineer - Microsoft 365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. Use specific examples to demonstrate your technical support capabilities and client-facing communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your proactive approach aligns with the company's needs. Mention your ability to manage multiple projects and provide examples of how you've successfully resolved technical issues in the past.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or worked with Microsoft 365. Highlight any experience with onboarding clients, troubleshooting issues, and automating tasks to improve efficiency.
Prepare for Technical Questions: Anticipate technical questions related to Microsoft 365, especially around SharePoint configurations and PowerShell scripting. Be ready to discuss your problem-solving process and how you've handled complex issues in previous roles.
How to prepare for a job interview at Adria Solutions Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 services, especially Entra ID, SharePoint, and PowerShell scripting. Bring examples of how you've used these tools in past roles to solve problems or improve processes.
✨Demonstrate Client-Facing Communication
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. Think of scenarios where you successfully communicated with clients or team members to resolve issues.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and troubleshooting skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them, particularly in high-pressure situations.
✨Familiarise Yourself with Best Practices
Research Microsoft 365 tenancy best practices and be ready to share your insights during the interview. This shows initiative and a proactive approach, which are key traits for the role.
