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- Tasks: Join our team as a Night Receptionist, creating memorable experiences for guests.
- Company: Be part of the Imperial London Family, a family-run hotel group with 185 years of history.
- Benefits: Enjoy flexible hours, 28 days holiday, free meals, and discounts at local businesses.
- Why this job: Experience diverse interactions and grow in a supportive, dynamic environment.
- Qualifications: 1 year of front office experience, a positive attitude, and basic IT skills required.
- Other info: Opportunity for career progression with dedicated training from day one.
Imperial London Hotel Group based in Bloomsbury, London
40 hours (5 out of 7 days weekly rota) £12.96 + Benefits
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!
We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Night Manager, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You’ll interact with guests from around the world and work as part of a close-knit, supportive team. Based in Bloomsbury, you’ll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. If you’re passionate about creating authentic London experiences and making every guest’s stay memorable, we believe that starts with the right team.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: nights including weekends and bank holidays
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today.
Night Receptionist (Zero Hour contract) employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (Zero Hour contract)
✨Tip Number 1
Familiarise yourself with the Imperial London Hotel Group's values and mission. Understanding their focus on positivity, care, and collaboration will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Brush up on your customer service skills, especially in a hotel context. Think of examples from your past experiences where you went above and beyond for a guest, as these stories can really make you stand out during discussions.
✨Tip Number 3
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlighting your willingness to work nights, weekends, and bank holidays will show your commitment to the position.
✨Tip Number 4
If you have experience with OPERA or similar PMS systems, make sure to mention it. If not, consider doing a bit of research or even a short online course to familiarise yourself with the software, as this could give you an edge over other candidates.
We think you need these skills to ace Night Receptionist (Zero Hour contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Front Office Receptionist. Emphasise your customer service skills and any specific achievements in previous roles that align with the responsibilities of a Night Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention your flexibility with shift patterns and your enthusiasm for working in a family-run hotel environment.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities, IT skills, and any language proficiencies. These are key attributes that the Imperial London Hotel Group is looking for in a candidate.
Showcase Your Personality: Since the role requires a friendly and caring personality, let your character shine through in your application. Use a warm tone and express your eagerness to contribute positively to the team and enhance guests' experiences.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Show Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your natural flair for making others feel at ease.
✨Familiarise Yourself with the Hotel
Research the Imperial London Hotel Group and its history. Understanding their values and unique approach to hospitality will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved issues or handled difficult situations. Be ready to discuss these during the interview to showcase your problem-solving skills, which are essential for this role.
✨Highlight Your Flexibility
Since the position requires working varied shifts, including nights and weekends, be prepared to discuss your availability and willingness to adapt to different schedules. This shows your commitment to the role and the team.
