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- Tasks: Lead and manage the Support Service, ensuring efficient operations and strategic planning.
- Company: Join a well-established company in Chelmsford with a strong reputation for service excellence.
- Benefits: Enjoy hybrid working options and a competitive salary of £40k-£43k per annum.
- Why this job: Make a real impact by enhancing service delivery and leading a dynamic team.
- Qualifications: Strong leadership skills and payroll management experience are essential.
- Other info: This is a 6-month fixed-term contract with Monday to Friday hours.
The predicted salary is between 40000 - 43000 £ per year.
We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with a 30-minute lunch and paying a salary between £40k-£43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.
Duties will include but not be limited to:
- Responsible for strategic planning and developing service strategies in line with the business goals and objectives
- Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
- Supporting the Manager with recruiting and training new members of the team
- Monitoring KPIs and suggesting actions to meet targets when required
- Completing performance reviews and providing coaching to colleagues
- Providing updates to the Operations Director on business performance, issues and successes
- Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
- Maintaining strong relationships with clients and stakeholders
- Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery
- Handling customer complaints in a professional and timely manner
- Uploading customer documentation and ensuring accurate and up-to-date records
- Keeping updated on industry trends and advancements in service management
As you will be responsible for leading and managing the company's Support Service, you must have strong leadership and interpersonal skills. You must also have experience of payroll management, including in-depth knowledge of payroll operations, compliance requirements and best practices.
Head of Service employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Familiarise yourself with the latest trends in service management. This will not only help you understand the industry better but also allow you to discuss relevant strategies during your interview, showcasing your proactive approach.
✨Tip Number 2
Network with professionals in similar roles or industries. Engaging with others can provide insights into effective leadership styles and operational efficiencies that you can bring up in discussions with us.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Being able to share specific instances will demonstrate your capability and fit for the Head of Service position.
✨Tip Number 4
Understand the company's goals and objectives thoroughly. Tailoring your conversation around how your experience aligns with our mission will show that you're not just looking for any job, but are genuinely interested in contributing to our success.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and any relevant skills in service management. Focus on your achievements in previous roles, especially those related to strategic planning and team management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the company's goals and how your experience aligns with their needs. Mention specific examples of how you've successfully managed teams and improved service delivery in the past.
Highlight Relevant Experience: When detailing your work history, focus on your experience with payroll management and compliance. Include any metrics or KPIs you have successfully monitored and improved in previous positions.
Showcase Interpersonal Skills: Since strong interpersonal skills are crucial for this role, provide examples in your application of how you've built relationships with clients and stakeholders, and how you've handled customer complaints effectively.
How to prepare for a job interview at Huntress
✨Showcase Your Leadership Skills
As a Head of Service, strong leadership is crucial. Be prepared to discuss your previous experiences in leading teams, how you motivate and support your colleagues, and any specific examples where your leadership made a significant impact.
✨Demonstrate Your Strategic Thinking
The role involves strategic planning and developing service strategies. Think about how you can articulate your approach to aligning service delivery with business goals. Prepare examples of past strategies you've implemented successfully.
✨Familiarise Yourself with Payroll Management
Since payroll management is a key responsibility, brush up on your knowledge of payroll operations and compliance requirements. Be ready to discuss your experience in this area and how you ensure accuracy and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and service improvements. Prepare scenarios from your past roles where you successfully handled challenges and improved service delivery.
