Support Worker

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive WISH team as a Support Worker. Do you want to make a difference to the lives of vulnerable people and their families? Have you got experience of working with individuals and families who have experienced Domestic Abuse?

The Service

Derbyshire WISH provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.

The Role

As a Support Worker at WISH, you’ll play a pivotal role in providing practical and emotional support to women and men who are experiencing or have experienced domestic abuse (both in the refuge and throughout the local community). You’ll work with clients to assess needs and risks and plan a package of support and risk management individual to them, signposting them to other support services when necessary. Some of the other duties involve:

• Assessing referrals for both community and refuge based services
• Supporting the delivery of group work both in refuge and local community
• Travelling throughout service delivery area to deliver support and attendance at multi-agency meetings and work in partnership with other agencies where required to advocate for our clients and ensure risk is managed and support needs are met (e.g.: social care; police; CAB; housing departments; Job Centre and Benefits agencies)
• Working with colleagues to provide a clean and welcoming environment for all accessing our services
• Ensuring records (computer based case management system) are kept up to date and accurate – basic IT skills and knowledge of IT systems are advantageous!

What we are looking for

We’re looking for someone who has the values, knowledge and skills of working within a support role supporting clients who have experienced domestic abuse, and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. Experience advocating for clients, safety planning and support planning are highly desirable for this role. We would like to hear from you if you are resilient, caring person, with commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service. Previous experience in a similar role is desirable, but we welcome candidates with relevant experience from other sectors or transferrable skills. A full valid UK driving license is required for this role.

Working Hours

You will work 37 hours a week, Monday to Friday 9am – 5pm. There may be expectation to work some evenings up to 8pm and occasional weekends and bank holidays. You will occasionally be required to attend training at our Head Office, which is based in Clifton.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. All successful candidates will be required to take a basic numeracy and literacy exercise prior to the interview. Interviews will be ongoing, and we reserve the right to close this vacancy early if enough interest is received. We look forward to receiving your application.