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For Companies At a Glance
- Tasks: Support individuals with career decisions via phone and web services.
- Company: Join a friendly advisory service dedicated to providing essential guidance.
- Benefits: Enjoy remote work, 44 days holiday after 12 weeks, and full training.
- Why this job: Make a real impact by helping clients achieve their education and employment goals.
- Qualifications: Welsh speaking is essential; strong customer service and IT skills required.
- Other info: Opportunity for extension after 10 months; DBS check will be processed once hired.
£12.97 per hour
10 months (possibility of extension)
Remote working role
Additional benefits:
- After 12 continuous weeks the holiday allowance increases to 44 days.
- Office equipment provided.
- Full training provided.
- Working with a friendly team.
The Role:
We are supporting our client with the recruitment of a Welsh Speaking Administrator who will actively support and guide individuals with their career decisions and development. This role will mainly be telephone based and will require a candidate that can communicate in Welsh.
Responsibilities of a Welsh Speaking Administrator:
- Provide information and advice to individuals via telephone and web based services.
- Build and sustain relationships with clients and offer employers a recruitment service.
- Support clients to achieve their education, training and employment goals.
- Update information on a bespoke CRM system.
- Ad hoc Administrative support when required.
The Candidate:
The ideal Welsh Speaking Administrator will have the following skills and abilities:
- Excellent customer service skills.
- Welsh speaking is essential.
- Confident communication skills - verbal/listening/written.
- Strong IT literacy.
- Willingness to be DBS checked (which will be processed once the role commences).
The Company and culture:
The company is an advisory service that provides essential guidance and support. The team are friendly and approachable, providing a positive working environment.
Welsh Speaking Administrator employer: Clockwork Organisation Ltd t/a Travail Employment
Contact Detail:
Clockwork Organisation Ltd t/a Travail Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Administrator
✨Tip Number 1
Brush up on your Welsh language skills! Since this role requires fluent communication in Welsh, practice speaking and listening to ensure you can confidently engage with clients over the phone.
✨Tip Number 2
Familiarise yourself with CRM systems. As you'll be updating information on a bespoke CRM, having a basic understanding of how these systems work will give you an edge during the interview.
✨Tip Number 3
Prepare for customer service scenarios. Think about examples from your past experiences where you've successfully helped customers, as this will demonstrate your excellent customer service skills.
✨Tip Number 4
Research the company culture. Understanding the friendly and supportive environment of the advisory service will help you align your answers with their values during the interview.
We think you need these skills to ace Welsh Speaking Administrator
Some tips for your application 🫡
Highlight Welsh Language Skills: Make sure to emphasise your Welsh speaking abilities in your CV and cover letter. Since this role requires confident communication in Welsh, showcasing your language proficiency will be crucial.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the responsibilities of a Welsh Speaking Administrator. Focus on customer service experience and any relevant administrative roles you've held.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills match the job requirements. Mention your ability to support clients in achieving their goals, as this is a key aspect of the role.
Prepare for Potential Interviews: While this step comes after application submission, it's wise to prepare for interviews by thinking about how you would handle common scenarios in customer service and administration. Be ready to discuss your approach to building relationships with clients.
How to prepare for a job interview at Clockwork Organisation Ltd t/a Travail Employment
✨Brush Up on Your Welsh
Since this role requires fluent Welsh communication, make sure to practice your language skills. Prepare to answer questions and provide information in Welsh, as this will demonstrate your confidence and suitability for the position.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous customer service experiences. Think of specific examples where you successfully helped clients or resolved issues, as this will highlight your ability to support individuals effectively.
✨Familiarise Yourself with CRM Systems
As updating information on a bespoke CRM system is part of the job, it’s beneficial to have a basic understanding of how CRM systems work. If you have experience with similar software, be prepared to talk about it during the interview.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team culture, training opportunities, or how success is measured in this position to engage in a meaningful conversation.
