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- Tasks: Join our team to handle telesales, process orders, and promote our amazing product range.
- Company: Musgrave is a leading family-owned business with 140 years of food innovation in Ireland and Spain.
- Benefits: Enjoy flexible contracts, a supportive team environment, and opportunities for personal development.
- Why this job: Make a positive impact while working with a trusted brand that values community and sustainability.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Specify your preferred hours when applying for either the 13.75 or 28-hour contract.
These are Permanent roles, 13.75hour& 28 hour contracts available, each rolewill cover telesales team in Musgrave Market place. Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking a Telesales Operator to join our Customer Service team in Musgrave Market Place. The successful candidate must be available to work the following: 13.75hour shifts – Wednesday & Thursday 1pm-6pm, Friday 10am-2.30pm 28hours shifts – Monday 8am-1pm, Tuesday 8am-3pm, Wednesday 8am-12pm, Thursday 8am-3pm and Friday 8am-3pm. Please specify on your application the hours in which you are applying for. You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met. The purpose of the role is to ensure processing of orders within a timescale to meet our customers requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers. Reporting to the Team Lead in each division, the person appointed will be responsible for: Credit control administration Actively promote and market the Musgrave product range to new and existing customers. Ensure customer retention and business growth through the provision of exceptional customer service. Making pro-active telesales calls Taking orders/enquiries over phone Processing orders Informing customers of sales promotions Maximizing the distribution of Foodservice/Retail/Beverages to our client base. Support BDMs with pricing, cold calling, and upselling Provide support in processing of credits Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews
Telesales Operator - Musgrave Marketplace employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator - Musgrave Marketplace
✨Tip Number 1
Familiarize yourself with Musgrave's product range and their key brands like SuperValu and Centra. This knowledge will help you engage confidently with potential customers during your telesales calls.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Being able to articulate the benefits of products clearly and persuasively is crucial for success in this role.
✨Tip Number 3
Show your enthusiasm for customer service. Highlight any previous experience where you provided exceptional service or resolved customer issues effectively, as this aligns with Musgrave's commitment to customer satisfaction.
✨Tip Number 4
Be prepared to discuss how you can contribute to business growth through proactive sales strategies. Think of examples where you've successfully upsold or cross-sold products in the past.
We think you need these skills to ace Telesales Operator - Musgrave Marketplace
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telesales Operator position. Understand the key responsibilities, such as processing orders, customer retention, and promoting products. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in telesales or customer service. Mention specific achievements that demonstrate your ability to meet customer needs and drive sales.
Specify Your Availability: Clearly state your preferred working hours in your application. Since the role offers different shift options, make sure to specify whether you are applying for the 13.75-hour or 28-hour contract.
Showcase Your Communication Skills: Since the role involves making pro-active telesales calls and providing exceptional customer service, highlight your communication skills. Provide examples of how you've successfully interacted with customers in the past.
How to prepare for a job interview at Musgrave NI
✨Know the Company
Familiarize yourself with Musgrave's history, values, and product range. Understanding their commitment to community and sustainability will help you align your answers with their mission during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your ability to provide exceptional customer service. Highlight situations where you successfully handled customer inquiries or resolved issues.
✨Be Ready for Role-Specific Questions
Expect questions related to telesales, such as how you would approach cold calling or upselling products. Think about strategies you would use to promote Musgrave's offerings effectively.
✨Show Your Team Spirit
Since you'll be part of a dedicated team, emphasize your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a supportive environment.
