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- Tasks: Process new customer applications and provide exceptional service over the phone.
- Company: Join HUB Group, part of Just Group plc, focused on retirement financial solutions.
- Benefits: Enjoy career progression, hybrid work, 28 days leave, and a fantastic pension scheme.
- Why this job: Be part of a supportive team dedicated to helping customers achieve a better later life.
- Qualifications: GCSEs in English and Maths required; customer service experience preferred.
- Other info: Full training provided, with opportunities for personal and professional development.
The predicted salary is between 19700 - 27600 £ per year.
New Customer Administrator / New Business Processor (Equity Release & Care) - £24,780 plus career progression salary increases & bonus
Hours: 35 hours a week
Start Date: 28th July 2025
Location: Belfast City
Are you looking for a new and exciting career? We are looking for ambitious Administrators to join our HUB team, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.
Our New Customer Administrators / New Business Processors process new Equity Release & Care customer applications accurately and efficiently. This is a dual role where you will spend time on administration and time contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office).
Who are HUB and Why Us? At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care. We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks.
What can we offer you?
- Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £27k, based on role performance & personal attitudes at work
- 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
- Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution
- Private Medical Cover, Income Protection and Life Assurance
- Learning and Development opportunities - including access to LinkedIn Learning.
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing:
As a New Business Processor, you will ensure that new business applications for our Equity Release /Care customers are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service. You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is provided.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.
To be successful in this role, we seek people who are driven to provide excellent customer service and who maintain focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:
- Experienced in both administration and customer interaction via telephone.
- Customer orientated and have the customer’s best interest at the heart of everything you do
- Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- Extremely organised, with the ability to make intelligent decisions when faced with competing priorities
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels
- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!
New Customer Administrator employer: Just Group plc
Contact Detail:
Just Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Customer Administrator
✨Tip Number 1
Familiarise yourself with the equity release and care sectors. Understanding the basics of these areas will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of customer interaction, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research HUB Group and its values. Knowing about the company’s mission and how they support their employees can help you align your answers during the interview and demonstrate that you’re a good fit for their culture.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and gives you a chance to learn more about the team dynamics and career progression opportunities at HUB.
We think you need these skills to ace New Customer Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'customer orientated' and 'attention to detail', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully handled customer interactions or administrative tasks in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as organisation, communication, and the ability to work under pressure. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the New Customer Administrator position.
How to prepare for a job interview at Just Group plc
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Attention to Detail
Accuracy is crucial in processing applications. During the interview, mention instances where your attention to detail made a significant difference in your work. This could include catching errors or ensuring compliance with procedures.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Practice responses to scenarios related to customer complaints or high-volume workloads to show your problem-solving skills.
✨Research the Company and Its Values
Familiarise yourself with HUB Group's mission and values, particularly their focus on helping customers achieve a better later life. Being able to articulate why you want to work for them and how you align with their goals will impress your interviewers.
