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For Companies At a Glance
- Tasks: Engage with customers to discuss overdue accounts and set up repayment plans.
- Company: Join a rapidly growing, people-focused organisation near Sheffield city centre.
- Benefits: Enjoy a salary up to £26,000 plus bonuses, hybrid work, and employee discounts.
- Why this job: Be part of a supportive team that values your voice and offers real earning potential.
- Qualifications: Experience in call centres or customer service; strong communication skills required.
- Other info: Casual-smart dress code and regular performance rewards make this role even more appealing.
The predicted salary is between 20800 - 36400 £ per year.
Are you ready to take the next step in your career as a Customer Collections Advisor? We’re recruiting for a rapidly growing, people-focused organisation based just outside Sheffield city centre. This is your chance to join a thriving business where your voice is heard, your efforts are recognised, and your success is rewarded.
As a Customer Collections Advisor, you’ll be joining a supportive team that’s passionate about delivering excellent customer service while helping people take control of their finances. This is a fast-paced, target-driven role, ideal for confident communicators who enjoy problem-solving and building rapport over the phone.
Whether you’re an experienced Customer Collections Advisor or someone with a background in call centres, credit control, or customer service looking to make a move into collections, this role offers fantastic long-term prospects, real earning potential, and a great working culture.
Key Responsibilities- Contacting individuals and businesses by phone to discuss overdue accounts
- Handling sensitive conversations with professionalism and empathy
- Setting up affordable repayment plans
- Maintaining accurate customer records and data entry
- Achieving personal and team performance targets
- Processing customer payments accurately through internal systems
- Adhering to compliance guidelines and internal procedures
- Previous experience in a call centre, collections, or credit control role
- Strong communication skills, both verbal and written
- Comfortable working to KPIs and targets
- Confident making outbound calls and managing challenging conversations
- Quick to learn new systems and adapt to different technologies
- A problem-solver with a proactive, customer-focused approach
- Basic salary of up to £26,000 with monthly bonus (Realistic OTE £30,000+)
- Hybrid working model (after probation)
- Free on-site parking
- Company pension scheme
- Employee discount scheme
- Casual-smart dress code
- Christmas savings scheme
- Death in service benefit
- Supportive, friendly team environment
- Regular incentives and performance rewards
If you’re interested in this opportunity and meet the above criteria, please submit your application.
Customer Collections Advisor employer: Pertemps Leeds
Contact Detail:
Pertemps Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Advisor
✨Tip Number 1
Familiarise yourself with common customer collections scenarios. Understanding the typical challenges and solutions in this field will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling sensitive conversations, being able to convey empathy and professionalism is crucial.
✨Tip Number 3
Research the company culture and values of the organisation. Being able to align your personal values with theirs can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to meet KPIs and targets. This will help you illustrate your results-driven mindset and how you can contribute to the team's success.
We think you need these skills to ace Customer Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, call centres, or collections. Use specific examples that demonstrate your communication skills and ability to handle challenging conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers manage their finances. Mention your problem-solving skills and how you can contribute to the team's success in achieving performance targets.
Highlight Key Skills: In your application, emphasise your strong communication abilities, adaptability to new systems, and experience working towards KPIs. These are crucial for the role of a Customer Collections Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Leeds
✨Showcase Your Communication Skills
As a Customer Collections Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your problem-solving skills and ability to handle sensitive conversations. Practice common scenarios you might face, such as negotiating repayment plans or addressing customer concerns with empathy.
✨Familiarise Yourself with Compliance Guidelines
Understanding compliance is crucial in collections. Brush up on relevant regulations and internal procedures that may apply to the role. Being knowledgeable about these guidelines will show your commitment to professionalism and adherence to company standards.
✨Highlight Your Target-Driven Mindset
This role is fast-paced and target-driven, so be ready to discuss how you've met or exceeded targets in past positions. Share specific examples of your achievements and how you stay motivated to reach your goals, which will resonate well with the interviewers.
