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- Tasks: Join our team as a Welsh-speaking Customer Service Advisor, assisting customers via various channels.
- Company: HGS is a leading UK contact centre with over 40 years of experience and a focus on customer satisfaction.
- Benefits: Enjoy fortnightly pay, £11.40 per hour, bonuses, 28 days holiday, and a supportive work environment.
- Why this job: Be part of a dynamic team, make meaningful connections, and enhance customer experiences in a fast-paced setting.
- Qualifications: Fluent in Welsh, IT literate, excellent communication skills, and educated to GCSE standard required.
- Other info: Permanent role with flexible hours; we value diversity and inclusivity in our workplace.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers.
Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign.
Why choose us? With over forty years of expertise, HGS stands as a leading figure in the UK's contact centre industry. We pride ourselves on enhancing the customer journey, giving our UK clients a competitive edge. We collaborate with some of the world's most esteemed brands, specialising predominantly in Contact Centres and associated Data Analytics. Our "globally local" approach is driven by teams who deeply understand the UK market, ensuring both efficiency and customer satisfaction.
Plus, working with HGS comes with benefits like:
- Fortnightly paid salary, £11.40
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- People-focused environment where you’ll make lifetime connections and friendships
- Retention bonus of £500 paid every 6 months
What we are looking for:
- Professionalism and focused on brand standard
- Flexible team players who enjoy a fast paced environment and variety in their role and excited by change
- Self-starters who take ownership and accountability over the customer’s journey
- Analytical and interested in legal issues
Requirements:
- Fluent Welsh Speaker
- IT literate, and experience using Microsoft packages (inc Word, excel)
- Excellent communication skills, including multi-channel customer communication and complaint management.
- Educated to GCSE standard
As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
Welsh Customer Service Advisor -Welsh Speakers only employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Customer Service Advisor -Welsh Speakers only
✨Tip Number 1
Brush up on your Welsh language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with the company, HGS, and their approach to customer service. Understanding their values and how they operate will allow you to align your answers with what they are looking for.
✨Tip Number 3
Prepare for role-play scenarios that may be part of the interview. Being able to demonstrate your problem-solving skills and customer interaction in Welsh will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of HGS if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Welsh Customer Service Advisor -Welsh Speakers only
Some tips for your application 🫡
Highlight Your Welsh Fluency: Make sure to emphasise your fluency in Welsh throughout your application. Mention any relevant experiences where you used the language, especially in customer service roles.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your communication skills, IT literacy, and any experience in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to handle inquiries across various channels. Use specific examples to demonstrate your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at HGS
✨Showcase Your Welsh Fluency
Since this role requires fluency in Welsh, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Welsh, so practice common customer service scenarios beforehand.
✨Understand the Company Culture
Research HGS and their approach to customer service. Familiarise yourself with their values and how they enhance the customer journey. This will help you align your answers with what they are looking for in a candidate.
✨Prepare for Multi-Channel Scenarios
As a Customer Service Advisor, you'll be handling various communication channels. Think of examples from your past experiences where you've successfully managed customer inquiries through voice, webchat, or email, and be ready to discuss them.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your analytical skills and how you handle complaints. Prepare a few examples of challenging situations you've faced in customer service and how you resolved them, highlighting your ability to take ownership of the customer's journey.
