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- Tasks: Join our team to provide essential IT support and help with exciting tech projects.
- Company: We're a dynamic recruitment firm focused on connecting top talent in the Technology sector.
- Benefits: Enjoy a competitive salary, performance bonuses, medical benefits, and a pension plan.
- Why this job: This role offers hands-on experience with cutting-edge technology and a chance to grow your skills.
- Qualifications: Experience in 1st and 2nd line support and familiarity with M365, Windows Server, and networking.
- Other info: Work hours are Monday to Friday, 9:00am to 5:30pm, with a one-hour lunch break.
The predicted salary is between 24000 - 32000 £ per year.
We specialise in the recruitment of high quality candidates in the Technology sector. We have an excellent opportunity for an IT Support person to join a growing firm in Surrey. A very interesting and exciting position that will incorporate Network / Helpdesk / Cloud service support and business application and development including ERP programming and administration.
Working hours: 9:00am - 5:30pm, Monday - Friday (including 1 hour lunch break)
Salary: £28,000 - £38,000 + Performance Bonus + Medical + Life Assurance + Pension + Others.
Core Duties:- Provide 1st and 2nd line support
- Support and install software and hardware
- Set up new users on the system and with relevant hardware
- Develop and train staff on IT security and awareness
- Support with incident management and response
- Provide support with projects and the installation of new systems
- Provide server support
- Provide support with WAN, LAN, wireless and telephone networking
- Offer cloud systems and platforms support
- Support with networking configuration and troubleshooting
- Support in the development of the virtualised infrastructure
- Maintain ERP solutions and existing programs
- Keep up to date with new technologies
- Experience providing 1st and 2nd line support
- Experience with M365 and Admin portals, Microsoft Exchange, Windows Server Environments, SharePoint, Active Directory, DNS, and MS Azure technologies
- Experience with video conferencing software
- Experience with bespoke ERP business applications
- Knowledge of KnowBe4 Security, Cisco Firewalls and routers, Sophos XG firewall (IPsec and SSL VPN), and Sophos endpoint and Central
- Experience with Hyper VM, and RDS virtualisation architecture
- Experience with TLS SSL certification enrolment
- Experience with Barracuda Backup
- Excellent communications and interpersonal skills
IT Support employer: LinkPoint Resources
Contact Detail:
LinkPoint Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as M365, Microsoft Exchange, and Active Directory. Having hands-on experience or even just a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in providing 1st and 2nd line support. Be ready to share specific examples of how you've resolved issues or improved processes in past roles, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain technical concepts to non-technical staff. This is crucial for IT Support roles, as you'll often need to train users on IT security and awareness.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and how they approach technology can help you tailor your responses and show that you're a good fit for their team.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific technologies mentioned in the job description, such as M365, Microsoft Exchange, and ERP applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to provide excellent support. Mention any specific experiences you have with cloud systems, networking, or training staff on IT security.
Highlight Relevant Skills: In your application, emphasise your skills related to the job requirements, such as experience with video conferencing software, Cisco Firewalls, and virtualisation architecture. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at LinkPoint Resources
✨Showcase Your Technical Skills
Make sure to highlight your experience with 1st and 2nd line support, as well as your familiarity with M365, Microsoft Exchange, and Windows Server environments. Be prepared to discuss specific examples of how you've used these technologies in past roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully troubleshot issues or provided solutions for network configurations. Employers love candidates who can think on their feet and resolve problems efficiently.
✨Emphasise Communication Skills
Since the role involves training staff on IT security and awareness, it's crucial to demonstrate your excellent communication and interpersonal skills. Practice explaining complex technical concepts in simple terms to show you can effectively engage with non-technical users.
✨Stay Updated on New Technologies
Show your enthusiasm for the tech industry by discussing recent advancements or trends that interest you. This not only demonstrates your passion for IT but also indicates that you're proactive about keeping your skills current.
