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- Tasks: Manage customer orders and support sales teams in a dynamic environment.
- Company: Join Whittan, a leading company in the manufacturing sector.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Gain hands-on experience in order management while working in a supportive team culture.
- Qualifications: A-C grade in Maths and English, plus basic Microsoft Office skills required.
- Other info: Ideal for those looking to kickstart their career in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Competencies required for role:
- Works well as part of a team
- Excellent keyboard skills
- Good time management skills
- Good at multitasking and prioritising workload
- Works well under pressure
- Great communication skills, both written and verbal
- Confident telephone manner
- Customer focus
- Flexible thinking
- Confident interacting with customer portals
Job Purpose and Key Responsibilities:
- All the following is based on initial training and completion of the program provided. Some tasks will be viable immediately, and some over time upon reaching training milestones and gaining understanding of the system/products and business.
- Receive and manage customer orders directly and or via sales teams or customers' portals. Working within the team to control the shared inboxes to ensure emails are actioned appropriately and in a timely manner.
- Be responsible for reviewing and processing customer orders following business guidelines in terms of manufacturing capacities across different factory plants.
- Learn and understand how to recognise when customers' orders or sales bills of materials and product codes don't present correctly and initiate a conversation with whoever supplied the order so it can be rectified, before processing to ensure the success of the customer's order.
- Multi-tasking, being able to handle multiple customer orders and queries in progress whilst working on new incoming orders within a busy environment.
- Initial expectation is for the individual to learn how to navigate the SAP system and understand what orders look like, how customer orders and codes present, and how we enter them onto the system and recognise what journey they then follow through to completion and invoice.
- Ensure all customer data and documentation is stored correctly and in line with GDPR regulations.
- Comfortable using a broad range of communication styles and chooses the most effective way to communicate in various situations, clearly and accurately in a respectful tone and manner.
- Accuracy and adherence to policy when handling customer orders and queries.
- Update and retrieve information on a variety of customer portals and platforms.
- Ability to offer improvements to process within team and wider Whittan team.
Key Working Relationships:
- Closely with Order Processing, Supply Only & Installation Customers Service teams, Internal department, Sales teams and outside suppliers.
Qualifications / Skills & Experience:
Essential:
- Minimum A-C grade Maths and English
- Available on a full time, permanent basis
- Basic knowledge of Microsoft Office
- Excellent data entry skills
- Good telephone manner, polite and confident
- Team player
- Good time management skills
- Can multitask and manage/prioritise own workload
Desirable:
- Basic working knowledge of SAP
- Holds a full and valid UK driving licence
Order Management Coordinator employer: Pertemps Telford
Contact Detail:
Pertemps Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Coordinator
✨Tip Number 1
Familiarise yourself with the SAP system, as it's crucial for the Order Management Coordinator role. You can find online tutorials or resources that explain how to navigate and use SAP effectively, which will give you a head start.
✨Tip Number 2
Practice your multitasking skills in a busy environment. Try simulating a scenario where you handle multiple tasks at once, such as managing emails while processing orders, to demonstrate your ability to thrive under pressure.
✨Tip Number 3
Brush up on your communication skills, especially over the phone. Role-play with a friend or family member to improve your confidence and ensure you can communicate clearly and politely with customers.
✨Tip Number 4
Showcase your team player attitude by engaging in group activities or projects. This will not only enhance your teamwork skills but also provide you with examples to discuss during interviews about how you contribute positively to a team.
We think you need these skills to ace Order Management Coordinator
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your excellent keyboard skills, time management abilities, and multitasking capabilities in your CV and cover letter. Use specific examples from your past experiences to demonstrate these competencies.
Showcase Teamwork Experience: Since the role requires working well as part of a team, include instances where you successfully collaborated with others. Mention any relevant projects or tasks that highlight your ability to work effectively in a team environment.
Demonstrate Communication Skills: Given the importance of great communication skills, both written and verbal, ensure your application is clear and concise. Use professional language and check for grammar and spelling errors to reflect your attention to detail.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention your familiarity with customer portals and any experience you have with SAP or similar systems, as this will show your readiness for the role.
How to prepare for a job interview at Pertemps Telford
✨Show Your Team Spirit
Since the role requires working well as part of a team, be prepared to share examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support teammates and contribute to group goals.
✨Demonstrate Your Multitasking Skills
The job involves handling multiple customer orders and queries simultaneously. During the interview, discuss specific instances where you effectively managed competing priorities and how you ensured timely responses to customer needs.
✨Communicate Clearly and Confidently
With great communication skills being essential, practice articulating your thoughts clearly. Be ready to showcase your telephone manner by engaging in a mock conversation or answering questions confidently and politely.
✨Familiarise Yourself with SAP
While basic knowledge of SAP is desirable, showing a willingness to learn can set you apart. If you have any experience with similar systems, mention it, and express your eagerness to quickly get up to speed with SAP during training.
