Service and Change Delivery Manager

The Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Supporting the effective adoption of new processes and services; and Ensuring the new services deliver a positive user experience. The objective of this role is to ensure that changes are implemented in a structured manner, minimising disruption and maximising benefits to the business in support of successful service delivery. In addition, this role will also have responsibility for the day to day service management of the REC Technical Services Code Manager Provider (NB not the Digital Services Provider). Initial Focus: For the first 12 months, the Manager’s primary project focus will be the implementation of RECCo’s new digital ecosystem through the Digital Services Project. This project is the transitioning to a new, integrated digital ecosystem. This move consolidates the digital solutions into a single platform delivered by a newly appointed Digital Services provider. Stakeholder Engagement & Alignment Build and maintain relationships with RECCo internal teams, Code Manager Service Providers, and Service Users. Act as the main liaison between operational teams and external service providers. Ensure stakeholder needs are addressed throughout the development to deliver a positive user experience. Change Planning & Impact Assessment Develop and execute a comprehensive change plan with operational teams. Conduct impact assessments across teams and stakeholders. Identify risks and coordinate proactive mitigation strategies Process Design & Transition Support Work with the Digital Services provider to integrate new processes. Support process re-engineering to support digital adoption in the Code Manager Service Provider teams. Support Code Manager Service Provider and internal teams in transitioning from legacy systems. Communication & Training Develop and implement an internal stakeholder communication strategy Identify and coordinate training initiatives. Monitor change adoption and address resistance as needed. Provide ongoing post-implementation support to ensure process adoption. Monitor effectiveness and gather feedback for improvements. Champion change and promote innovation across the organisation. About you: What you\’ll bring Extensive background in business change and service management Proven track record in stakeholder engagement and collaboration Experience with process re-engineering and system transitions Strong knowledge of change management methodologies and tools Familiarity with digital transformation and its impact on business processes Excellent communication skills and stakeholder influence Experience leading teams through change and uncertainty Ideally you’ll also have: Worked in the energy or a regulated industry What you\’ll get in return A supportive, inclusive team environment Mentorship and development opportunities Flexibility through remote or hybrid working (your choice!) A meaningful role where you can grow while making an impact We’re committed to cultivating an environment that champions equality, diversity, and inclusion. We want you to feel comfortable bringing your authentic self to work every day — regardless of your age, gender identity, ethnicity, religion, disability status, or any other aspect of who you are. To apply, send your CV and a short statement on why you’re a good fit We’ll send you regular updates. No spam. By ticking this box I confirm I have read the privacy policy and consent to the given information being used by RECCo to send me updates Join our newsletter Registered Address Retail Energy Code Company Ltd 27 Old Gloucester Street London WC1N 3AX Company Details Retail Energy Code Company Ltd Registered in England Reg. No. 10989875 VAT No. 322 195 033 #J-18808-Ljbffr